Rona

1. Community
2. Support Forum
3. unable to preview mp3s

Hi Wayne,  Welcome to Box Community and I’m here to help! Kindly attach a screenshot of your error in this post to get a closer look.  We'd love to hear back from you! 

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• Rona
• May 19, 2023 20:59
• 0 votes

1. Community
2. Support Forum
3. Can't open files in Box, have to download

Hi Brian,  Welcome to Box Community and I'm here to help!  I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye to your email.  Thanks for pos...

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• Rona
• May 19, 2023 17:28
• 0 votes

1. Community
2. Support Forum
3. Saving Microsoft 365 files straight to Box

Hi Haydon,  Welcome to Box Community and I’m here to help! Here's the full context of the issue and we've also listed how you can fix this prompt.  Hope it helps! 

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• Rona
• May 19, 2023 17:25
• 0 votes

1. Community
2. Support Forum
3. 2 - step verification

Hi Nichael,  Welcome to Box Community and I'm here to help!  To help with your 2FA issue, I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye...

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• Rona
• May 19, 2023 14:41
• 0 votes

1. Community
2. Support Forum
3. How to give access to service account on box

Hi Kelly,  Welcome to Box Community and I’m here to help! Are you trying to share your Box content to a colleague who's an existing Box user? If yes, you can invite your colleague as a collaborator...

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• Rona
• May 19, 2023 14:37
• Edited
• 0 votes

1. Community
2. Support Forum
3. About how to log in even if you cannot authenticate with 2-step verification

Hi there,  Good day!  The Box team are committed to keep your contents private and secured as much as possible. This is why we kindly ask you to use the affected email to address your login issue. ...

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• Rona
• May 19, 2023 14:06
• 0 votes

1. Community
2. Support Forum
3. Autoplay feature for video files?

Hi Raymond,  Welcome to Box Community and I’m here to help! As of this writing, the autoplay feature on your videos in Box.com is a current limitation on Box. At the moment, this is subject for fea...

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• Rona
• May 18, 2023 23:11
• Edited
• 0 votes

1. Community
2. Support Forum
3. Share Link, w/ Password, no account setup required, no re-sharing of link

Hi David,  Welcome to Box Community and I’m here to help! In order for the non-Box users to access your Box content through a shared link, you can only create a shared link that is open to them.  H...

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• Rona
• May 18, 2023 23:04
• Edited
• 0 votes

1. Community
2. Support Forum
3. Owner of File Not Able to Move Files

Hi Latoya,  Welcome to Box Community and I'm here to help!  I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye to your email.  Thanks for po...

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• Rona
• May 18, 2023 22:59
• 0 votes

1. Community
2. Support Forum
3. Delete notification

Hi there,  Welcome to Box Community and I’m here to help! Kindly attach a screenshot so we could get a closer look.  We'll await for your reply! 

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• Rona
• May 18, 2023 18:59
• 0 votes