Rona

1. Community
2. Support Forum
3. ESCALATION

Hi there,  Welcome to Box Community!  We've identified the case you're referring to and we're sorry for the delay. Our support team has already passed it on to our specialists for additional assist...

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• Rona
• July 15, 2022 21:02
• 1 vote

1. Community
2. Support Forum
3. Reporting used storage wrong.

Hi there,  Welcome to Box Community!  We've already opened a new case concerning your Account storage and someone from Box team will assist you through email.  Thanks for posting!

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• Rona
• May 20, 2022 21:20
• 0 votes

1. Community
2. Support Forum
3. How to remove Box folder from my hard drive/file explorer and just access Box via web browser?

Hi Nicky,  Welcome to Box Community!  To prevent local access of your Box contents from your file explorer you may quit, logout and/or uninstall your Box application.  Let me know if you have clari...

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• Rona
• January 31, 2022 22:54
• 1 vote

1. Community
2. Support Forum
3. Parent folder shows child folder with 190 files, but no files found.

Hi Eric,  Thank you for your post in the forum!  I opened a support ticket to assist you figure out this issue. Rest assured that someone from Box Support team will be in touch shortly and you will...

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• Rona
• October 09, 2020 19:17
• 0 votes

1. Community
2. Support Forum
3. Testing AI with Enterprise Plus Trial

Hi Barry,  Welcome to Box Community, we'd love to assist!  It appears that you've already ended your Box plan. Do you still need help regarding Box AI?  If so, please feel free to reply in the foru...

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• Rona
• May 12, 2025 20:54
• 0 votes

1. Community
2. Support Forum
3. please cancel my account

Hi Li,  Welcome to Box Community, and we're sorry for your trouble.  If the self-serve option to end your subscription doesn't work. You can email our Cancellation team (cancel@box.com) to fully ca...

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• Rona
• May 09, 2025 23:11
• 0 votes

1. Community
2. Support Forum
3. Box and slack integration

Hi Manon,  Welcome to Box Community! To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• May 09, 2025 21:37
• 0 votes

1. Community
2. Support Forum
3. Got a new iphone and no longer have the MFA on authenticator app

Hi Kiwi,  Welcome to Box Community! To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• May 09, 2025 20:45
• 0 votes

1. Community
2. Support Forum
3. Authentication codes are saying "Invalid"

Hi Camille,  Welcome to Box Community, and we are happy to assist! I'd like to inform you that when a specific Box user has exprienced errors while logging in. They must contact our Box Product Sup...

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• Rona
• May 09, 2025 20:44
• Edited
• 0 votes

1. Community
2. Support Forum
3. Unhandled Exception in Script

Hi there,  Welcome to Box Community!  Apologies for the error, and we'd love to help fix this error with you.  For more context, I just have a couple of questions:  Is the error still an ongoing i...

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• Rona
• May 09, 2025 20:21
• 0 votes