Rona

1. Community
2. Support Forum
3. How to save Box downloads into client file in Word

Hi Charles,  Welcome to Box Community and I’m here to help! I'm afraid to download a video and be able to convert it into a word file is a current limitation on Box.  Thanks for posting! 

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• Rona
• May 15, 2023 22:01
• 0 votes

1. Community
2. Support Forum
3. Large file never loading

Hi Martin,  Welcome to Box Community and I’m here to help!  I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye to your email.  Thanks for po...

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• Rona
• May 15, 2023 21:52
• 0 votes

1. Community
2. Support Forum
3. I CAN'T LOCATE MY TRASH FOLDER SO AS TO RESTORE A FOLDER

Hi Daniel,  Welcome to Box Community and I’m here to help! To access your Trash, to recover your deleted contents, kindly login through the Box website. Thanks for posting!

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• Rona
• May 15, 2023 21:49
• 0 votes

1. Community
2. Support Forum
3. Creating a support case

Hi Emily,  Welcome to Box Community and I’m here to help! I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye to your email.  Thanks for post...

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• Rona
• May 15, 2023 15:20
• 0 votes

1. Community
2. Support Forum
3. Automatically save Microsoft Word to Box on Mac

Hi Robert,  Welcome to Box Community and I’m here to help! Kindly attach a screenshot of your error to get a closer look.  Looking forward to hear from you!

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• Rona
• May 15, 2023 15:15
• 0 votes

1. Community
2. Support Forum
3. box app on iMac does not sync

Hi there,  Welcome to Box Community and glad to help!  In regards to your issue syncing your Box files locally:  What is the current version of your local Box application?  Are all of your Box fil...

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• Rona
• May 15, 2023 14:45
• Edited
• 0 votes

1. Community
2. Support Forum
3. Crash: "Attempt to invoke virtual method" Error Message

Hi Bobby,  Welcome to Box Community and glad to help!  I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye to your email.  Thanks for posting! 

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• Rona
• May 13, 2023 00:08
• 0 votes

1. Community
2. Support Forum
3. Fazil Kazmy

Hi Fazil,  Welcome to Box Community, sorry to hear about your issue and I'm here to help!  Kindly attach a screenshot of your Box issue.  We'd love to hear back from you! 

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• Rona
• May 13, 2023 00:04
• 0 votes

1. Community
2. Support Forum
3. Uploading File Stuck at 100%

Hi Maddie,  Welcome to Box Community and glad to help!  When uploading your contents to Box, please make sure you're using the suggested upload method according to the size of your contents.  1-...

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• Rona
• May 13, 2023 00:00
• 0 votes

1. Community
2. Support Forum
3. Professional Machine Works

Hi Tony,  Welcome to Box Community and I’m here to help! For the self-serve option to end your Box subscription, please feel free to follow the instructions here according to your account type. Mea...

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• Rona
• May 12, 2023 23:54
• 0 votes