Rona

1. Community
2. Support Forum
3. login address change

Hi Flávio,  Welcome to Box Community and glad to help!  Note: In order to keep your information private and secured, we've removed the mentioned email addresses in this post. And we do not encourag...

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• Rona
• May 12, 2023 22:10
• Edited
• 0 votes

1. Community
2. Support Forum
3. ADD correct Company name and VAT number on invoices

Hi Roberto,  Welcome to Box Community and I’m here to help! Please reach out to our Billing team by creating your ticket here or you can also contact them via billing@box.com.  Hope it helps! 

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• Rona
• May 12, 2023 22:05
• 0 votes

1. Community
2. Support Forum
3. Cannot Verify Email Change

Hi Mark,  Welcome to Box Community and glad to help!  It shows that you've already opened a ticket to our Product Support team. Rest assured that our dedicated team will keep in touch and please ke...

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• Rona
• May 12, 2023 22:02
• 0 votes

1. Community
2. Support Forum
3. Wrong "OUT OF SPACE" message.

Hi Hristo,  Welcome to Box Community and glad to help!  Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. To verify this, log in to box.co...

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• Rona
• May 12, 2023 21:59
• 0 votes

1. Community
2. Support Forum
3. Need our billing corrected

Hi there,  Welcome to Box Community and glad to help!  It shows that you've already opened a ticket to our Billing team. Rest assured that our Billing team will keep in touch and please keep an eye...

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• Rona
• May 12, 2023 21:53
• 0 votes

1. Community
2. Support Forum
3. Reset storage capacity / file count

Hi Lindsay,  Welcome to Box Community and glad to help!  Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. To verify this, log in to box.c...

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• Rona
• May 12, 2023 21:51
• 0 votes

1. Community
2. Support Forum
3. Storage used not properly showing

Hi Marco, Welcome to Box Community and glad to help!  Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. To verify this, log in to box.com>...

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• Rona
• May 12, 2023 21:49
• 0 votes

1. Community
2. Support Forum
3. Delete account

Hi Tomasz,  Welcome to Box Community and I’m here to help! Please head straight to our dedicated team and please contact our Cancellation team via cancel@box.com.    Thanks for posting! 

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• Rona
• May 12, 2023 21:45
• 0 votes

1. Community
2. Support Forum
3. Cancel my trial account.

Hi Danielle,  Welcome to Box Community and I’m here to help! For the self-serve option to end your Box subscription, please feel free to follow the instructions here according to your account type....

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• Rona
• May 12, 2023 21:43
• 0 votes

1. Community
2. Support Forum
3. Cancel trial and account

Hi Sonia,  Welcome to Box Community and I’m here to help! Upon checking it appears that your account has already been deactivated.  Thanks for posting! 

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• Rona
• May 12, 2023 21:41
• 0 votes