Rona

1. Community
2. Support Forum
3. Continuous iPhone App Download Error

Hi Adam,  Welcome to Box Community and I'm here to help! It appears that you're currently working with our Product Support team to address your download issue. Our team's closely working on your is...

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• Rona
• May 03, 2023 21:21
• Edited
• 0 votes

1. Community
2. Support Forum
3. Uploaded Folder keeps opening and cannot stop this

Hi Aaron,  Welcome to Box Community and glad to help!  Can I get these additional information regarding your folder activity?  Are you opening your sub-folder in your local Box folder or through t...

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• Rona
• May 03, 2023 21:17
• Edited
• 0 votes

1. Community
2. Support Forum
3. Can't see shared folder after accepting invite- email already confirmed

Hi Tanya,  Welcome to Box Community and I’m here to help! Could you verify if the collaboration invite was sent to the email address you're using to log in with Box? If not, please request for anot...

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• Rona
• May 03, 2023 21:07
• 0 votes

1. Community
2. Support Forum
3. The save error

Hi Yasuto,  Welcome to Box Community and I’m here to help! Please try to manually reset your Box Drive application,  Exit Box Drive (if it is running). If necessary, use Task Manager to end the Bo...

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• Rona
• May 03, 2023 20:59
• 0 votes

1. Community
2. Support Forum
3. BOX Sign- what if two people use the same email address?

Hi Catarina,  Welcome to Box Community and glad to assist!  I opened a new ticket and our Product Support team will get in touch. Please keep an eye to your email.  Thanks for posting!   

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• Rona
• May 02, 2023 22:46
• 0 votes

1. Community
2. Support Forum
3. Invite to showing up in email

Hi Kelly,  Welcome to Box Community and I'm here to help!  It appears that you've already worked with our Product Support team and helped you address your concern.  Thanks for posting! 

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• Rona
• May 02, 2023 22:39
• Edited
• 0 votes

1. Community
2. Support Forum
3. confirmation email link expired

Hi Karen,  Welcome to Box Community and glad to help!  Please generate a new link here.  Hope it works! 

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• Rona
• May 02, 2023 22:36
• 0 votes

1. Community
2. Support Forum
3. Storage usage is incorrect

Hi Axel,  Welcome to Box Community and glad to help!  Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. To check log in to box.com> Accou...

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• Rona
• May 02, 2023 22:34
• 0 votes

1. Community
2. Support Forum
3. hi My disc shows full even though it is not full

Hi Erdi,  Welcome to Box Community and glad to help!  Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. To check log in to box.com> Accou...

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• Rona
• May 02, 2023 22:32
• 0 votes

1. Community
2. Support Forum
3. The problem repeats itself. Incorrect total storage

Hi Manuel,  Welcome to Box Community and glad to help!  Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. To check log in to box.com> Acc...

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• Rona
• May 02, 2023 22:29
• Edited
• 0 votes