Rona

1. Community
2. Support Forum
3. Need my storage spaxe re-calculated

Hi Mark, Welcome to Box Community and glad to help!  Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. To check log in to box.com> Accoun...

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• Rona
• May 02, 2023 22:14
• 0 votes

1. Community
2. Support Forum
3. Storage information is incorrect

Hi Susanna, Welcome to Box Community and glad to help!  Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. You may check it by logging in ...

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• Rona
• May 02, 2023 22:12
• 0 votes

1. Community
2. Support Forum
3. Embedding to Website

Hi Alyssa,  Welcome to Box Community and glad to help!  According to our specialists there was an update to the our embed widgets. Security has tightened up and as such, this behavior is now expect...

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• Rona
• May 02, 2023 22:09
• 0 votes

1. Community
2. Support Forum
3. Sending a link to China

Hi Timothy,  Welcome to Box Community and glad to help!  It would be helpful if you could also include the screenshot of your colleague's error through this post.  We'll await for you reply! 

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• Rona
• May 02, 2023 22:02
• Edited
• 0 votes

1. Community
2. Support Forum
3. Unable to edit in real-time

Hi Celine,  Welcome to Box Community and glad to help!  As of this message, our Office Online integration supports concurrent editing, so you and your coworkers can collaborate on documents in real...

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• Rona
• May 02, 2023 21:26
• 0 votes

1. Community
2. Support Forum
3. Large XLSB files 180MB Were sorry, your account is unable to preview this file type.

Hi Eric,  Welcome to Box Community and I’m here to help! It shows that you're now working with the Product Support team. Rest assured that our team will keep in touch to help address your issue wit...

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• Rona
• May 02, 2023 21:10
• 0 votes

1. Community
2. Support Forum
3. Searching keywords OCR PDFs

Hi John, Welcome to Box Community and glad to help!  The feedback and feature requests are received by our product team and we are still yet to receive an update. Additionally, our product team rev...

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• Rona
• May 02, 2023 21:06
• Edited
• 0 votes

1. Community
2. Support Forum
3. Editing a formatted (fillable fields) pdf using a mobile device

Hi there,  Welcome to Box Community and I’m here to help! You will have to download and open the PDF with a PDF editor in order to make changes/fill out forms with Box for mobile. ...

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• Rona
• May 02, 2023 20:41
• 0 votes

1. Community
2. Support Forum
3. file missing

Hi Jiayi, Welcome to Box Community and I'm here to assist!  Note: To keep your data private and secured, we've removed the email addresses from this post.  Here's what you need to check to recover ...

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• Rona
• May 02, 2023 16:17
• 0 votes

1. Community
2. Support Forum
3. User Activity Reports to be placed into one central folder

Hi Karyn,  Welcome to Box Community and I'm here to help! I opened a new ticket and our Product Support team will get in touch to further assist.  Please keep an eye to your email.  Thanks for post...

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• Rona
• May 02, 2023 15:07
• 0 votes