Rona

1. Community
2. Support Forum
3. Can't upload File

Hi Joe,  Welcome to Box Community and let me assist! Sorry to hear about your upload issue. Right now, could you check if these troubleshooting steps will help address the issue?  Let us know how i...

• View comment
• Rona
• April 28, 2023 21:23
• 0 votes

1. Community
2. Support Forum
3. box Access

Hi David,  Welcome to Box Community and let me assist!  Can you confirm both your Operating System and your Box version? We also hope to obtain a screenshot of your error.  We look forward to your ...

• View comment
• Rona
• April 28, 2023 21:18
• 0 votes

1. Community
2. Support Forum
3. Box for office (windows) vs. box tools/edit vs office save "location"

Hi Boris,  Welcome to Box Community and I'm here to help! Please note that the "auto-save" feature is currently available for Office Online. Meanwhile, using Box Edit/Tools and Box for Office deskt...

• View comment
• Rona
• April 28, 2023 21:12
• Edited
• 0 votes

1. Community
2. Support Forum
3. Can't upload for almost 24 hours

Hi Dave,  Good day!  It appears that this upload issue has been resolved.  I appreciate everyone's involvement in this post. Happy Weekend! 

• View comment
• Rona
• April 28, 2023 20:30
• Edited
• 0 votes

1. Community
2. Support Forum
3. Unsuspected deleted files

Hi there,  Welcome to Box Community and I’m here to help! It appears that you're now working with our Product Support team regarding your deleted files. Our Support team will keep in touch and plea...

• View comment
• Rona
• April 28, 2023 19:04
• 0 votes

1. Community
2. Support Forum
3. Box drive product instalation failure (RC=3)

Hi Daisy,  Welcome to Box Community and I’m here to help! We've created a ticket for you and our Product Support team can take care of this with you directly. Thanks for your use of Box. Stay wel...

• View comment
• Rona
• April 28, 2023 18:59
• 0 votes

1. Community
2. Support Forum
3. Upgraded plan and a folder is missing

Hi Josh,  Welcome to Box Community and I’m here to help! It appears that you are working with one of our Support Team to address your issue after your upgrade. Please keep an eye on your email as w...

• View comment
• Rona
• April 28, 2023 18:52
• 0 votes

1. Community
2. Support Forum
3. Files Missing After Upgrade

Hi there,  Welcome to Box Community and I’m here to help! It appears that you're already working with our Support team regarding your missing contents. Please keep an eye to your email and rest ass...

• View comment
• Rona
• April 28, 2023 18:45
• 0 votes

1. Community
2. Support Forum
3. Change administrator

Hi Lisa,  Welcome to Box Community, Happy Friday and I’m here to help! I opened a new ticket regarding your Admin Change inquiry. A member of our team will reach out to assist and please keep an ey...

• View comment
• Rona
• April 28, 2023 18:42
• Edited
• 0 votes

1. Community
2. Support Forum
3. If you piss off customer support

Hi Aneks,  Welcome to Box Community and glad to assist!  You may want to check your inbox as our specialist has replied to your existing case number.  Please keep an eye to your email.  Thanks for ...

• View comment
• Rona
• April 28, 2023 18:33
• 0 votes