Rona

1. Community
2. Support Forum
3. If you piss off customer support

Hi Aneks,  Welcome to Box Community and glad to assist!  You may want to check your inbox as our specialist has replied to your existing case number.  Please keep an eye to your email.  Thanks for ...

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• Rona
• April 28, 2023 18:33
• 0 votes

1. Community
2. Support Forum
3. Error Message

Hi Melinda,  Welcome to Box Community and I’m here to help! This error typically is caused by one of 3 things: Incorrect sharing permissions on the shared file. In other words, whoever created th...

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• Rona
• April 28, 2023 16:34
• 0 votes

1. Community
2. Support Forum
3. Can't upload files

Hi Mark,  Welcome to Box Community, sorry for your trouble and let me assist!  If you've completed these troubleshooting steps and the error still persist. Please make sure that you're using  accou...

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• Rona
• April 27, 2023 23:08
• 0 votes

1. Community
2. Support Forum
3. files won't post all of a sudden!

Hi there,  Welcome to Box Community, sorry for your trouble and let me assist!  Are you experiencing the same error message Dave has linked in this post? If yes, please attach the screenshot of you...

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• Rona
• April 27, 2023 23:03
• 0 votes

1. Community
2. Support Forum
3. This shared file or folder link has been removed or is unavailable to you

Hi there,  Welcome to Box Community and glad to assist!  If you're wondering why your shared link has been omitted from this post. Please note that we do not encourage everyone to post their data, ...

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• Rona
• April 27, 2023 23:12
• Edited
• 0 votes

1. Community
2. Support Forum
3. Unable to upload file to box

Hi there, Welcome to Box Community and glad to assist!  You may to begin working on this error by following these recommended troubleshooting steps and please try again.  Should your error persist,...

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• Rona
• April 27, 2023 22:44
• 0 votes

1. Community
2. Support Forum
3. unable to upload, please try again

Hi Erica,  Welcome to Box Community and glad to assist!  According to your recent ticket with our Product Support team your issue was fixed. Are you still getting the same error as of this time?  P...

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• Rona
• April 27, 2023 23:13
• Edited
• 0 votes

1. Community
2. Support Forum
3. Is Upload Broken?

Hi there,  Welcome to Box Community and glad to assist!  Are you still experiencing the same upload issue? If so, kindly attach a screenshot of your error. We'd love to further assist! 

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• Rona
• April 27, 2023 22:22
• Edited
• 0 votes

1. Community
2. Support Forum
3. Cannot upload files nor create Box.notes

Philip,  Welcome to Box Community, sorry to hear about your trouble and let me assist!  Upon checking this issue has since been fixed as posted in the status page. Also, I tried to check it in the ...

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• Rona
• April 27, 2023 22:04
• 0 votes

1. Community
2. Support Forum
3. Can't upload for almost 24 hours

Hi Everyone,  Welcome to Box Community, sorry for your trouble and let me assist!  @Dave, please keep an eye to your email as you continue to work with our team regarding your existing case.  And f...

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• Rona
• April 27, 2023 21:38
• Edited
• 0 votes