Box tools are installed but still unable to open any spreadsheets

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maryam.imtiaz12

• April 26, 2023 13:57

Hey,

I am unable to open my excel or other spreadsheets even after installing Box tools many times and unable to complete my work. I restarted my system also.

Could you please help?

Using Windows 11

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• 

  Rona

  • April 27, 2023 21:04

  Hi Maryam, 

  Welcome to Box Community and glad to assist!

  You may want to run these basic troubleshooting steps to address your issue. 

  • Use a different browser, network connection or machine. 
  • Make sure your browser's updated. 
  • Clear your browser's cache and cookies, here's how. 
  • Check if your firewall is configured.
  • You may want to disable your plugins/add-ons/extensions. 

  Hope it works!

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