Rona

1. Community
2. Support Forum
3. can't sign in

Hi Pamela,  Welcome to Box Community and glad to assist!  You may go ahead and setup a new password. Please click here for your password reset.  Hope it helps! 

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• Rona
• April 25, 2023 20:55
• Edited
• 0 votes

1. Community
2. Support Forum
3. Can't Find Where to Update Credit Card information

Hi there,  Welcome to Box Community and glad to help!  It appears that you've already contacted our Billing team regarding this inquiry. If you have questions for this forum please let us know.  We...

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• Rona
• April 25, 2023 20:51
• 0 votes

1. Community
2. Support Forum
3. Cannot View or download Files

Hi John,  Welcome to Box Community and glad to assist!  Looks like you're having issues with your content preview and download. Can you take a screenshot of your error and attach it in this post?  ...

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• Rona
• April 25, 2023 14:30
• 0 votes

1. Community
2. Support Forum
3. Not Enough Space on Box although Unlimited Account

Hi there,  Welcome to Box Community and glad to assist!  I've initiated to create a new ticket regarding your upload error. Our member from Product Support team will get in touch and please keep an...

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• Rona
• April 25, 2023 14:28
• 0 votes

1. Community
2. Support Forum
3. Certain files have expiration dates

Hi Liz,  Welcome to Box Community and glad to assist!  You may reach out to your main Admin to configure your global auto-expiration settings for Shared Links.  Check who's your main Admin: Login t...

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• Rona
• April 25, 2023 14:24
• 0 votes

1. Community
2. Support Forum
3. Box not showing any files

Hi Holly,  Welcome to Box Community!  Glad that you're up and running! Should you experience any issues and if you have questions please let us know.  We'd love to further assist! 

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• Rona
• April 25, 2023 14:18
• 0 votes

1. Community
2. Support Forum
3. Files and Folders Missing

Hi there,  Welcome to Box Community and glad to help!  Can you confirm if these missing files and folders can be seen through the Box website? If yes, please try to manually reset your Box Drive ap...

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• Rona
• April 25, 2023 14:16
• 0 votes

1. Community
2. Support Forum
3. Cancel my accout

Hi Michelle,  Welcome to Box Community and glad to assist!  Looks like you've managed to address this with the member of our team.  Let us know if you have additional queries. 

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• Rona
• April 24, 2023 23:17
• 0 votes

1. Community
2. Support Forum
3. decreasing seats

Hi there,  Welcome to Box Community and glad to help!   To your request for cancellations, downgrades, or seat decreases can be emailed directly to cancel@box.com. All other billing-related inquiri...

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• Rona
• April 24, 2023 23:14
• Edited
• 0 votes

1. Community
2. Support Forum
3. Free up space

Hi Ronnie,  Welcome to Box Community and glad to help!  Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. You may check it by logging in ...

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• Rona
• April 24, 2023 23:08
• 0 votes