Rona

1. Community
2. Support Forum
3. storage full but it is not correct

Hi Magnus,  Welcome to Box Community and glad to help!  We've ran the script to correct your file and folder counts. You may check it by logging in to box.com> Account Settings> Used Storage.  Hop...

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• Rona
• April 11, 2023 22:27
• 0 votes

1. Community
2. Support Forum
3. Storage count requires adjustment

Hi Matt,  Welcome to Box Community and glad to help!  We've ran the script to correct your file and folder counts. You may check it by logging in to box.com> Account Settings> Used Storage.  H...

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• Rona
• April 11, 2023 22:25
• 0 votes

1. Community
2. Support Forum
3. Request: Please run script to reset storage

Hi Gustavo,  Welcome to Box Community and glad to help!  We've ran the script to correct your file and folder counts. You may check it by logging in to box.com> Account Settings> Used Storage.  Ho...

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• Rona
• April 11, 2023 22:21
• 0 votes

1. Community
2. Support Forum
3. I can not open or download my file

Hi there,  Welcome to Box Community and glad to help!  To get more details, how are you trying to access the affected file, are you using a shared link or logging in to box.com to get to the file? ...

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• Rona
• April 11, 2023 22:18
• Edited
• 0 votes

1. Community
2. Support Forum
3. Syncing Issues

Hi Blake,  Welcome to Box Community and glad to assist!  For additional information, can I confirm the following?  Are you receiving an error, if yes please attach a screenshot here.  What is the ...

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• Rona
• April 11, 2023 22:15
• Edited
• 0 votes

1. Community
2. Support Forum
3. No access to microsoft online word or excel documents for a collaborator that is listed as editor.

Hi Stephanie,  Welcome to Box Community and glad to help!  Looks like we're going to need more information regarding your issue. And I opened a new ticket that way our Product Support team could re...

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• Rona
• April 11, 2023 22:11
• 0 votes

1. Community
2. Support Forum
3. Unable to request signature using Sign

Hi Rachel,  Welcome to Box Community and glad to help!  Sorry to hear about your trouble and upon checking our Engineering team has identified the issue and fixed it. Let us know if you're still ex...

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• Rona
• April 11, 2023 22:06
• 0 votes

1. Community
2. Support Forum
3. Error on Box Sign

Hi Lanica,  Welcome to Box Community and glad to help!  Sorry to hear about your trouble and upon checking our Engineering team has identified the issue and fixed it. Let us know if you're still ex...

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• Rona
• April 11, 2023 22:05
• Edited
• 0 votes

1. Community
2. Support Forum
3. Editing Box Files

Hi Christy,  Welcome to Box Community and glad to help!  Looks like we're going to need more information regarding your issue. And I opened a new ticket that way our Product Support team could reac...

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• Rona
• April 11, 2023 22:00
• 0 votes

1. Community
2. Support Forum
3. Box is creating muplitple version when using MS OneNote

Hi there,  Welcome to Box Community and glad to assist!  It appears that you've managed to open a ticket to contact our Product Support team. Please keep using your existing ticket so we could cont...

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• Rona
• April 11, 2023 21:56
• 0 votes