Rona

1. Community
2. Support Forum
3. Upgraded the account and lost access to all files

Hi there, Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• January 24, 2025 21:46
• 0 votes

1. Community
2. Support Forum
3. Custom Terms of Service

Hi Sarah, Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• January 24, 2025 21:43
• 0 votes

1. Community
2. Support Forum
3. A managed user was added, but not by an Admin

Hi Chris, Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• January 24, 2025 21:42
• 0 votes

1. Community
2. Support Forum
3. Adding user

Hi McKenna,  Welcome to Box Community and glad to assist!  The “Email already used in a Box account but not associated with an enterprise" message means that the user you are trying to invite alrea...

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• Rona
• January 24, 2025 21:41
• 0 votes

1. Community
2. Support Forum
3. Confirmation Email Not Received

Hi Cristin, Welcome to Box Community and glad to assist!   Please check your Spam/Junk email folder. Sometimes, certain email clients do not recognize email from box.com. If you find Box messages i...

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• Rona
• January 24, 2025 19:51
• 0 votes

1. Community
2. Support Forum
3. Box SuiteApp connection issue to NetSuite

Hi Melissa, Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• January 24, 2025 19:45
• 0 votes

1. Community
2. Support Forum
3. Automatically move shared files and folders to a Shared with me folder or collection

Hi Karl, Welcome to Box Community and glad to assist! It shows that you have a designated team that works with Box Premier Services. For immediate assistance, you should contact your internal helpd...

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• Rona
• January 23, 2025 20:55
• 0 votes

1. Community
2. Support Forum
3. 2Factor Authentication cannot login

Hi Leslie, Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• January 23, 2025 20:43
• 0 votes

1. Community
2. Support Forum
3. I was unable to download

Hi there, Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Thank...

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• Rona
• January 23, 2025 20:37
• 0 votes

1. Community
2. Support Forum
3. URGENT: Technical Error

Hi Rebecca, Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Tha...

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• Rona
• January 23, 2025 20:33
• 0 votes