Rona

1. Community
2. Support Forum
3. Box update

Hi Melvin,  Welcome to Box Community and glad to help!  Can you please give more details regarding your Box issue?  We'll lookout for your reply!     

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• Rona
• March 27, 2023 23:26
• 0 votes

1. Community
2. Support Forum
3. Box Sync won't Open or Close

Hi Katie,  Welcome to Box Community and glad to help!  It appears that you are now working with someone from Product Support team. Rest assured that our dedicated team will help address your issue ...

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• Rona
• March 27, 2023 23:22
• 0 votes

1. Community
2. Support Forum
3. Box Sign on Safari

Hi Jonathan,  Welcome to Box Community and glad to help!  Please try to clear your browser's cache and cookies and see if that would fix it.  Safari (Mac): Click on the Safari menu > Preferences ...

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• Rona
• March 27, 2023 23:18
• 0 votes

1. Community
2. Support Forum
3. Expired Email Verification Link

Hi Nicole,  Welcome to Box Community and glad to help!  Please generate a brand new link through app.box.com/reset and enter your email address.  Let us know if you need help! 

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• Rona
• March 27, 2023 23:11
• Edited
• 0 votes

1. Community
2. Support Forum
3. Finding files in Box Sync Mac OS Monterey

Hi there,  Welcome to Box Community and glad to help!  First, you need to ensure that your folders are syncing:  Are you experiencing this in the Box website as well?  Did you marked this folder t...

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• Rona
• March 27, 2023 23:08
• Edited
• 0 votes

1. Community
2. Support Forum
3. Logging on to Box

Hi Marianne,  Welcome to Box Community and glad to help!  I opened a ticket for our Product Support team to help you address your login issue. Our dedicated team will get in touch via email and ple...

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• Rona
• March 27, 2023 22:52
• 0 votes

1. Community
2. Support Forum
3. How to pay outsanding invoices

Hi there,  Welcome to Box Community and glad to help!  To accomplish this and pay your outstanding invoices, please open a ticket for our Billing folks.  We'd love to further assist,  Thanks for po...

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• Rona
• March 27, 2023 22:48
• 0 votes

1. Community
2. Support Forum
3. Full Refund and Downgrade Box Account

Hi there,  Welcome to Box Community and glad to help!  It appears that you've worked with our dedicated team regarding your request to downgrade your Box account. For your additional questions, ple...

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• Rona
• March 27, 2023 22:44
• 0 votes

1. Community
2. Support Forum
3. Files not syncing after upgrade

Hi there,  Welcome to Box Community and glad to help!  It appears that you've already opened a ticket for our Product Support team. Rest assured that our dedicated team will be working with you thr...

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• Rona
• March 27, 2023 22:25
• 0 votes

1. Community
2. Support Forum
3. PDF output Preview

Hi Phil,  Welcome to Box Community and glad to help!  This is a current limitation in Box as the "output preview" mode that you've asked for is a current feature on Adobe. Apologies for the limitat...

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• Rona
• March 27, 2023 22:18
• Edited
• 0 votes