Rona

1. Community
2. Support Forum
3. How to include file link in relay outcome notification?

Hi John,  Welcome to Box Community!  Let me open a new ticket and have our Product Support team to help with your issue on Relay. Please keep an eye to your email and we will get in touch shortly. ...

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• Rona
• March 13, 2023 22:44
• 0 votes

1. Community
2. Support Forum
3. Box Drive Not Downloading --> Attempted Refresh Not Working

Hi Jacob,  Welcome to Box Community!  Let me open a new ticket and have our Product Support team to help with your issue on Box Drive. Please keep an eye to your email and we will get in touch shor...

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• Rona
• March 13, 2023 22:36
• 0 votes

1. Community
2. Support Forum
3. need help with payment

Hi Daria,  Welcome to Box Community!  For payment and tariff plan inquiries, kindly contact our dedicated team using billing@box.com or you may open a ticket through support.box.com.  Thanks for po...

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• Rona
• March 13, 2023 22:32
• 0 votes

1. Community
2. Support Forum
3. BOX Polling Error

Hi there,  Welcome to Box Community!  Let me open a new ticket and have our Product Support team to help with your issue on FTP. Please keep an eye to your email and we will get in touch shortly.  ...

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• Rona
• March 13, 2023 22:24
• 0 votes

1. Community
2. Support Forum
3. RFP Upload

Hi Christine,  Welcome to Box Community and happy to assist!  I've created a ticket in regards to this issue and someone from Product Support will get in touch shortly.  Thanks for posting! 

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• Rona
• March 09, 2023 23:02
• Edited
• 0 votes

1. Community
2. Support Forum
3. AUTHORISATION TO EDIT THE FILE HAS EXPIRED

Hi Jon,  Welcome to Box Community and happy to assist!  I've created a ticket in regards to this issue and someone from Product Support will get in touch shortly.  Thanks for posting! 

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• Rona
• March 09, 2023 23:03
• Edited
• 0 votes

1. Community
2. Support Forum
3. Notifications not received when files are added

Hi Sunitha,  Welcome to Box Community and I'm here to help!  Co-Owners remain as a collaborator in the folder and allowing "Items I've joined" to trigger email notification should work in this fold...

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• Rona
• March 09, 2023 22:57
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box folder permissions when adding new subfolders

Hi Jacob,  Welcome to Box Community and I'm here to help!  As of this writing, we don't have an alternate workaround to exclude your newly created sub-folder to the settings already in place from t...

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• Rona
• March 09, 2023 22:36
• Edited
• 0 votes

1. Community
2. Support Forum
3. Spam/harmful box note

Hi Kelsey,  Welcome to Box Community and I'm here to help!  Thanks for reporting this issue and let me open a ticket. Rest assured that someone from Product Support will be in touch shortly.  Stay ...

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• Rona
• March 09, 2023 21:25
• Edited
• 0 votes

1. Community
2. Support Forum
3. 'Box Drive has failed to update to 2.31.64'

Hi Shawn,  Welcome to Box Community and I'm here to help!  Seems that this issue needs more attention from our Product Support team and I opened a new ticket. We'll be reaching out through email an...

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• Rona
• March 09, 2023 21:11
• 0 votes