Rona

1. Community
2. Support Forum
3. Dropdown Menu Not Displaying Complete List for Users

Hi Jamie,  Welcome to Box Community and I'm here to help!  Let me open a ticket for this inquiry and have someone from Product Support team to assist. Please keep an eye to your email and we'll get...

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• Rona
• March 08, 2023 23:09
• 0 votes

1. Community
2. Support Forum
3. Error when changing folder ownership

Hi Miriam,  Welcome to Box Community and I'm here to help!  I opened a ticket and someone from Product Support team will get in touch through email. Please keep an eye to your email and we'll be co...

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• Rona
• March 08, 2023 22:29
• 0 votes

1. Community
2. Support Forum
3. Ability to manage cache files (location and size) is imperative

Hi Alberto,  Welcome to Box Community and I'm here to help!  Looks like you're having issues modifying your Box Drive's cache limit, right? Also, will you be able to add more details in regards to ...

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• Rona
• March 08, 2023 22:20
• Edited
• 0 votes

1. Community
2. Support Forum
3. Password

Hi there,  Welcome to Box Community and I'm here to help!  Did you try creating a new password reset email through box.com/reset? If yes, but your password reset didn't arrive please check the foll...

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• Rona
• March 08, 2023 22:04
• 0 votes

1. Community
2. Support Forum
3. How to create a direct link in box.com without downloading pdf

Hi Angela,  Welcome to Box Community and I'm here to help!  You may want to create a Shared Link instead for a particular file in order to grant Box Preview. Thanks for posting! 

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• Rona
• March 08, 2023 21:55
• 0 votes

1. Community
2. Support Forum
3. Box Desktop suddenly unavailable

Hi Hannah,  Welcome to Box Community and I'm here to help!  You may go ahead and reset your Box Drive manually, here are the steps: For Windows:  Exit Box Drive (if it is running). If necessary, u...

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• Rona
• March 08, 2023 21:22
• 0 votes

1. Community
2. Support Forum
3. Cannot access folder

Hi Maylis,  Welcome to Box Community and I'm here to help!  As you receive a collaboration invite please ensure that you've accepted this invite.  If the folder remains inaccessible despite accepti...

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• Rona
• March 08, 2023 21:08
• Edited
• 0 votes

1. Community
2. Support Forum
3. verify email link is expired

Hi Ravi,  Welcome to Box Community and I'm here to help!  If you received an expired link please generate a new one through app.box.com/reset.  Thanks for posting!

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• Rona
• March 08, 2023 21:01
• 0 votes

1. Community
2. Support Forum
3. Security code isn't working

Hi Shumin,  Welcome to Box Community and I'm here to help!  Due to the login issue you reported I opened a ticket and the Product Support team will get in touch shortly.  Thanks for posting! 

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• Rona
• March 08, 2023 20:51
• 0 votes

1. Community
2. Support Forum
3. resend activation emails

Hi Adrian,  Welcome to Box Community and I'm here to help!  Let me open a new ticket and have someone from Product Support to help with your new users' issue.  Stay well and thanks for posting! 

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• Rona
• March 07, 2023 22:51
• 0 votes