Rona

1. Community
2. Support Forum
3. Hubo un error al procesar su solicitud.

Hi Zonia,  Welcome to the Box Community, I'm happy to help! Please be informed that this community is primarily intended for English language speakers. If you are able to post your question in Engl...

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• Rona
• January 23, 2025 19:47
• 0 votes

1. Community
2. Support Forum
3. 2FA won't set-up

Hi James,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• January 23, 2025 19:21
• 0 votes

1. Community
2. Support Forum
3. How to Upload Camera recording to BOX

Hi Navdeep,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• January 23, 2025 19:07
• 0 votes

1. Community
2. Support Forum
3. Discrepancy in the number of licenses

Hi there,  Welcome to Box Community and glad to assist! To look into this issue, please reach out to our Billing team through billing@box.com or you can open a new ticket and contact Box Support.  ...

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• Rona
• January 23, 2025 19:06
• 0 votes

1. Community
2. Support Forum
3. Cannot Add Existing Users

Hi there,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• January 22, 2025 19:54
• 0 votes

1. Community
2. Support Forum
3. I can't shared file or folder link.

Hi there,  Welcome to Box Community and glad to assist!  This error typically is caused by one of 3 things: Incorrect sharing permissions on the shared file. In other words, whoever created the l...

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• Rona
• January 22, 2025 19:52
• 0 votes

1. Community
2. Support Forum
3. Issues uploading suddenly

Hi Stephanie,  Welcome to Box Community and glad to assist!  As much as we wanted to follow through, it seems that you've managed to basic troubleshoot on your own. If you wish to further investiga...

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• Rona
• January 22, 2025 19:48
• 0 votes

1. Community
2. Support Forum
3. The folder tree is still being deleted. Restore will be available once the delete operation is complete. Please try again later.

Hi Miguel,  Welcome to Box Community and glad to assist!  It shows that you have a designated team that works with Box Premier Services. For immediate assistance, you should contact your internal h...

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• Rona
• January 17, 2025 20:11
• 0 votes

1. Community
2. Support Forum
3. Unable to modify any files on Box Drive MacOS

Hi Joel,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• January 17, 2025 20:10
• 0 votes

1. Community
2. Support Forum
3. Need clarification on invoice

Hi Lara,  Welcome to Box Community and glad to assist!  To discuss this further, please email our Billing team at billing@box.com.  Thanks for posting! 

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• Rona
• January 17, 2025 20:09
• 0 votes