Rona

1. Community
2. Support Forum
3. Box Sign

Hi there,  Welcome to Box Community!  Allow me to answer your Box query. Currently, each sender must create a request each time they would need you to sign their document. However, a sender could s...

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• Rona
• March 02, 2023 22:00
• Edited
• 0 votes

1. Community
2. Support Forum
3. Upload issues

Hi Aaron,  Welcome to Box Community!  I'm here to help with your upload issue. Please check the following below to ensure your upload is successful.  Make sure your upload adheres to our suggested...

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• Rona
• March 02, 2023 21:31
• Edited
• 0 votes

1. Community
2. Support Forum
3. E-Sinature limit

Hi there,  Welcome to Box Community!  Let me help with your Box Sign inquiry! Your maximum of 15 docs for e-sign monthly is a per Box package offering. Which means to increase your ability to sign ...

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• Rona
• March 02, 2023 20:55
• Edited
• 0 votes

1. Community
2. Support Forum
3. File Path Character Limit-Box Drive

Hi Michael,  Welcome to Box Community!  Let me open a new ticket in regards to your Box Drive inquiry. Rest assured that someone from Product Support will be in touch and please keep an eye to your...

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• Rona
• March 01, 2023 23:02
• 0 votes

1. Community
2. Support Forum
3. Two-factor authentication cancellation

Hi there,  Welcome to Box Community!  I opened a new ticket to help with your login issue. Someone from Product Support will assist in cancelling your 2FA and please keep an eye to your email.  Tha...

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• Rona
• March 01, 2023 22:45
• 0 votes

1. Community
2. Support Forum
3. cannot access box link for employee who has left

Hi Anthony,  Welcome to Box Community!  Let me assist with your contents sharing inquiry and upon checking the Shared Link's access type is limited to invited collaborators only. Kindly contact you...

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• Rona
• March 01, 2023 22:41
• Edited
• 0 votes

1. Community
2. Support Forum
3. deleting external users

Hi Greg,  Welcome to Box Community!  Let me help get rid of your external users, here's the steps:  Log in to your account and navigate to the Admin Console. Click Users & Groups. Under the Extern...

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• Rona
• March 01, 2023 22:29
• 0 votes

1. Community
2. Support Forum
3. Box almost full, but in reality it is empty!

Hi Ho,  Welcome to Box Community!  I've ran the script to correct your file and folder counts. Note: If you ever come across these data inaccuracies in your account, please know that the problem is...

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• Rona
• March 01, 2023 21:26
• 0 votes

1. Community
2. Support Forum
3. unable to use link when it says "click here"

Hi PJ,  Welcome to Box Community!  If you've received a Shared Link to preview contents from Box and it's not working. Kindly reach out to the sender of the Shared Link and verify if the access per...

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• Rona
• March 01, 2023 21:11
• Edited
• 0 votes

1. Community
2. Support Forum
3. This is getting impossible to use Box

Hi Stephen,  Welcome to Box Community!  It shows that you're now working with Product Support regarding your Box Drive issue. Our team will make sure to help address your issue using your current t...

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• Rona
• March 01, 2023 20:58
• 0 votes