Rona

1. Community
2. Support Forum
3. how to make Box trusted site - to allow macros

Hi Prasad,  Welcome to Box Community and glad to help! It shows that you've already worked with Product Support to address your storage issue. Let us know in this forum if you need further assistan...

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• Rona
• 1 year ago
• -2 votes

1. Community
2. Support Forum
3. Two-Factor Authentication

Hi Elda, Welcome to Box Community and glad to assist! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting! 

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• Rona
• 1 year ago
• -1 votes

1. Community
2. Support Forum
3. Moving shared folders

Hi Justin, Welcome to Box Community and glad to assist! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting! 

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• Rona
• 1 year ago
• -1 votes

1. Community
2. Support Forum
3. Incorrect storage size (used/free) being shown

Hi Chad,  Welcome to Box Community and glad to help!  Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.  In the future, if ...

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• Rona
• 1 year ago
• -1 votes

1. Community
2. Support Forum
3. missing Search bar

Hi Timothy,  Welcome to Box Community and glad to help!  Looks like you have a designated team that communicates with Box directly. At this rate, please reach out to your internal helpdesk team to ...

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• Rona
• 1 year ago
• -2 votes

1. Community
2. Support Forum
3. Video and Photo not uploading from Box App

Hi Deidre,  Welcome to Box Community and glad to help! Looks like you've been working with Product Support regarding your issue. Please keep an eye out and our team will stay in touch.  Thanks for ...

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• Rona
• 1 year ago
• Edited
• -1 votes

1. Community
2. Support Forum
3. Box Drive crashes File Explorer

Hi Emma,  Welcome to Box Community and glad to help!  Looks like you should contact your internal helpdesk team regarding your Box issue.  Thanks for posting! 

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• Rona
• 1 year ago
• Edited
• -1 votes

1. Community
2. Support Forum
3. Authorization code not getting generated

Hi Neo,    Welcome to Box Community and glad to help!    We've created a new case and a member of our team will contact you through email, please keep an eye out.    Thanks for posting!

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• Rona
• 1 year ago
• -1 votes

1. Community
2. Support Forum
3. Deactivated user

Hi Claudia,  Welcome to Box Community and glad to help!  This error appears when you're inviting a user with inactive Box account. Please note that for collaboration to work, you should invite a us...

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• Rona
• 1 year ago
• Edited
• -2 votes

1. Community
2. Support Forum
3. Excel link reference to file in Box

Hi there,  Welcome to Box Community and glad to help!  You may reach out to your internal helpdesk team to assist you address this inquiry.  Thanks for posting! 

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• Rona
• 1 year ago
• 0 votes