Rona

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Recent activity by Rona Recent activity Votes
    1. Community
    2. Support Forum
    3. Details on API

    Hi Nikhil,  Welcome to Box Community!  Upon checking this feature is only available for Premier users and is currently unavailable for Individual users, apologies for the limitation. Meanwhile, it ...

    1. Community
    2. Support Forum
    3. Cannot open box link

    Hi Nick,  Welcome to Box Community!  Your Shared link is only accessible for invited collaborators, please make sure you're a collaborator in this folder to access it. Alternately, you may reach ou...

    1. Community
    2. Support Forum
    3. ALL my files was deleted

    Hi Eros,  Welcome to Box Community!  You may restore your deleted contents by going to your trash. Note: Your deleted contents can only last for a certain amount of time in trash and the default pe...

    1. Community
    2. Support Forum
    3. New user not receiving email to set up account in Box

    Hi Sharon,  Welcome to Box Community!  We've opened a case for this inquiry and someone will send you an email to assist. Kindly lookout for further communication from Box Product Support team. Tha...

    1. Community
    2. Support Forum
    3. File access

    Hi Philippa,  Welcome to Box Community!  If the shared files/folders are missing despite using your search bar to find them. Please reach out to the file/folder owner to verify if you still have ac...

    1. Community
    2. Support Forum
    3. shared links

    Hi there,  Welcome to Box Community!  The user who enabled the shared links in question have to disable them each, manually. Thanks for posting!

    1. Community
    2. Support Forum
    3. Client cant access dataroom

    Hi Eric,   Welcome to Box Community!  How did you shared the folder to your client? Did you use shared links or invited your client as collaborator? If the folder/file has been shared through Shar...

    1. Community
    2. Support Forum
    3. Adding a new user

    Hi there,  Welcome to Box Community!  Looks like the same issue has been addressed through Live Chat a while ago. And if it's for another user please let us know and we'd love to further assist. Th...

    1. Community
    2. Support Forum
    3. Incorrect storage in my Account

    Hi Richard,  Welcome to Box Community!  We've ran a script to fix your storage issue and you may check it in your Account Settings>Storage used. Thanks for posting! 

    1. Community
    2. Support Forum
    3. Error Message Box is Unavailable .....

    Hi Lillian Welcome to Box Community!  If your Box Drive app is indeed installed in this machine, please try resetting it manually: Exit Box Drive (if it is running). If necessary, use Task Manager...