Rona

1. Community
2. Support Forum
3. ALL my files was deleted

Hi Eros,  Welcome to Box Community!  You may restore your deleted contents by going to your trash. Note: Your deleted contents can only last for a certain amount of time in trash and the default pe...

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• Rona
• September 15, 2022 21:58
• 0 votes

1. Community
2. Support Forum
3. New user not receiving email to set up account in Box

Hi Sharon,  Welcome to Box Community!  We've opened a case for this inquiry and someone will send you an email to assist. Kindly lookout for further communication from Box Product Support team. Tha...

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• Rona
• September 15, 2022 21:06
• 0 votes

1. Community
2. Support Forum
3. File access

Hi Philippa,  Welcome to Box Community!  If the shared files/folders are missing despite using your search bar to find them. Please reach out to the file/folder owner to verify if you still have ac...

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• Rona
• September 15, 2022 18:52
• 0 votes

1. Community
2. Support Forum
3. shared links

Hi there,  Welcome to Box Community!  The user who enabled the shared links in question have to disable them each, manually. Thanks for posting!

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• Rona
• September 15, 2022 18:44
• Edited
• 0 votes

1. Community
2. Support Forum
3. Client cant access dataroom

Hi Eric,   Welcome to Box Community!  How did you shared the folder to your client? Did you use shared links or invited your client as collaborator? If the folder/file has been shared through Shar...

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• Rona
• September 15, 2022 17:54
• 0 votes

1. Community
2. Support Forum
3. Adding a new user

Hi there,  Welcome to Box Community!  Looks like the same issue has been addressed through Live Chat a while ago. And if it's for another user please let us know and we'd love to further assist. Th...

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• Rona
• September 15, 2022 17:16
• 0 votes

1. Community
2. Support Forum
3. Incorrect storage in my Account

Hi Richard,  Welcome to Box Community!  We've ran a script to fix your storage issue and you may check it in your Account Settings>Storage used. Thanks for posting! 

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• Rona
• August 10, 2022 22:53
• Edited
• 0 votes

1. Community
2. Support Forum
3. Error Message Box is Unavailable .....

Hi Lillian Welcome to Box Community!  If your Box Drive app is indeed installed in this machine, please try resetting it manually: Exit Box Drive (if it is running). If necessary, use Task Manager...

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• Rona
• August 10, 2022 22:47
• 0 votes

1. Community
2. Support Forum
3. switching from FPE to kernal on the mac

Hi there,  Welcome to Box Community!  We've streamlined Box Drive in the new standard filesystem Apple will be utilizing moving forward. And switching to kernel-version is no longer an option espec...

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• Rona
• July 15, 2022 22:02
• 0 votes

1. Community
2. Support Forum
3. Cancelling Account

Hi Larry,  Welcome to Box Community! We regret hear that you're terminating your Box subscription and looks like you're already in touch with our dedicated team to accomplish this. Let us know if y...

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• Rona
• July 15, 2022 21:30
• 0 votes