Rona

1. Community
2. Support Forum
3. How to cancel

Hi Justin,  Welcome to Box Community!  It seems that you've went through with your account cancellation and if you ever have other concern and clarifications please reach out to cancel@box.com. Tha...

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• Rona
• June 17, 2022 21:50
• 0 votes

1. Community
2. Support Forum
3. Folder Size Does Not Equal Sum of Filesizes Within the Folder

Hi Lisa,  Welcome to Box Community!  You seem to have an issue with your account storage and to help address this issue I opened a new case. Rest assured that someone will be in touch to you throug...

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• Rona
• June 17, 2022 21:42
• Edited
• 0 votes

1. Community
2. Support Forum
3. Why do I have to be online to access offline files?

Hi Joe,  Welcome to Box Community!  You can access your Box files offline through Box Drive's making content available offline. This is available to Box Drive version 2.0 and above and if you haven...

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• Rona
• May 20, 2022 22:14
• 0 votes

1. Community
2. Support Forum
3. Looking to Recover Frozen Account

Hi Cecilia,  Welcome to Box Community!  Thanks for bringing this to our attention and we would like to specifically provide an assistance through email if that's okay. Someone from Box support team...

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• Rona
• May 20, 2022 21:26
• 0 votes

1. Community
2. Support Forum
3. Cancel Account

Hi Sara,  Welcome to Box Community! You may cancel your Box account by following the steps below:  1. Sign into your Box.com account 2. Visit https://app.box.com/master/settings/accountBilling 3. U...

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• Rona
• May 20, 2022 21:14
• 0 votes

1. Community
2. Support Forum
3. Transfer Ownership from someone that left the company

Hi Juliana,  Welcome to Box Community!  Transferring the foder ownership can only be inititated by the current folder owner. Meanwhile, if the folder owner is no longer active and part of your Orga...

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• Rona
• February 25, 2022 22:08
• 0 votes

1. Community
2. Support Forum
3. Domain & Email Address Change

Hi Joshua,  Welcome to Box Community!  I opened a case for this inquiry and someone from the Box support team would reach out to assist you through email.  Thanks for posting! 

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• Rona
• February 25, 2022 21:58
• 0 votes

1. Community
2. Support Forum
3. Invoice - VAT Number / Company ID

Hi Maciej,  Welcome to Box Community!  I opened a new case for our Billing team to provide further assistance. Someone will get in touch and please lookout for their email.  Stay well and thanks fo...

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• Rona
• December 27, 2021 22:44
• 0 votes

1. Community
2. Support Forum
3. Unable to upload file but still have space left

Hi Arbiter,  Welcome to Box Community!  Given the space you currently have you may be uploading file(s) to one of your collaborated folders. Please note that your folder storage is counted against ...

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• Rona
• December 27, 2021 22:34
• 0 votes

1. Community
2. Support Forum
3. Is there a limit to the number of external users?

Hi Paul,  Welcome to Box Community! Users on Business Plus, Enterprise or Enterprise Plus has unlimited external collaborators without paying extra. To check your Account Type, please head on to Ac...

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• Rona
• December 27, 2021 22:12
• 0 votes