Ann

1. Community
2. Support Forum
3. How to Cancel Free Trial

Hi Olivia, Welcome to Box Community. To assist you with your cancel request, please contact our cancellations team at cancel@box.com Thanks for posting!  Best,Ann

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• Ann
• March 07, 2025 21:39
• 0 votes

1. Community
2. Support Forum
3. We need to change the Primary owner that has left the company

Hi James,  Welcome to Box Community. Because your previous admin registered your Box account with a corporate email address, you will need to enlist your company's IT department to reactivate this ...

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• Ann
• March 07, 2025 21:37
• 0 votes

1. Community
2. Support Forum
3. Login error

Hi Haraikawa, Welcome to Box Community. I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email. Thanks for posting!  Best,Ann

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• Ann
• March 07, 2025 21:35
• 0 votes

1. Community
2. Support Forum
3. Inquiry Regarding Managed Users and License Usage

Hi Marie, Hi ,  Welcome to Box Community. To assist you with your license inquiry, please contact our billing team directly at billing@box.com. Thanks for posting!  Best,Ann

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• Ann
• March 07, 2025 21:32
• 0 votes

1. Community
2. Support Forum
3. How much cloud storage do i have available vs. used?

Hi Steven, Welcome to Box Community. I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email. Thanks for posting!  Best,Ann

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• Ann
• March 07, 2025 21:29
• 0 votes

1. Community
2. Support Forum
3. Scam

Hi Emma, Welcome to Box Community. To assist you with your cancel request, please contact our cancellations team at cancel@box.com. Thanks for posting!  Best,Ann

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• Ann
• March 07, 2025 21:25
• 0 votes

1. Community
2. Support Forum
3. Adding existing user to enterprise

Hi Mark, Welcome to the Box Community. This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmation sh...

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• Ann
• March 07, 2025 21:23
• 0 votes

1. Community
2. Support Forum
3. Locked out and not get in.

Hi Paul, Welcome to the Box Community. This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmation sh...

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• Ann
• March 07, 2025 21:21
• 0 votes

1. Community
2. Support Forum
3. Microsoft Azure Federated SSO Certificate

Hi Nick, Welcome to Box Community. There are new settings available in the Box Admin console which allow Box administrators to manage your Box Enterprise's SSO connection's signing certificates wit...

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• Ann
• March 07, 2025 21:19
• 0 votes

1. Community
2. Support Forum
3. Unable to access shared folder

Hi Brittany, Welcome to the Box Community, I'm happy to help! This error message you encounter typically is caused by one of 3 things: Incorrect sharing permissions on the shared folder. In other...

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• Ann
• March 07, 2025 21:16
• 0 votes