Ann

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Activity overview

Latest activity by Ann

  • Ann commented,

    1. Community
    2. Support Forum
    3. Transfering Admin Privileges

    Hi Case, Welcome to Box Community! I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email. Thanks for posting!  Best,Ann

  • Ann commented,

    1. Community
    2. Support Forum
    3. Storage over full, but it is not. How to reset or fix storage figure?

    Hi,  Welcome to Box Community! Please note that the accumulated storage and/or number of files will be updated and may take up to 24 hours to be correct. If the issue remains unresolved after 24 ho...

  • Ann commented,

    1. Community
    2. Support Forum
    3. Turn of UUID in Box Signature

    Hi there,  Welcome to Box Community! Right now this isn’t possible but thank you for sharing that information. We will be delivering this feedback to our engineering team for future consideration. ...

  • Ann commented,

    1. Community
    2. Support Forum
    3. can't access shared files

    Hi Mostafa,  Welcome to Box Community! Here are some troubleshooting steps to try: 1. Make sure that the browser is up to date2. Clear the browsing history or use a different browser3. Temporary di...

  • Ann commented,

    1. Community
    2. Support Forum
    3. PLEASE CONTACT

    Hi Alana,  Welcome to Box Community! Kindly reach out to our Billing team via email at billing@box.com, and they will assist you with your billing issue.  Here are the steps on how to grant co-admi...

  • Ann commented,

    1. Community
    2. Support Forum
    3. Please Help!

    Hi Tammy, Welcome to Box Community! I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email. Thanks for posting!  Best,Ann

  • Ann commented,

    1. Community
    2. Support Forum
    3. Zip Archive Download status returns 404 for past 2 days

    Hi Srikanth, Welcome to Box Community! Can you try the workflow below and confirm if it works for you? In postman, create zip download https://developer.box.com/reference/post-zip-downloads/ For ...

  • Ann commented,

    1. Community
    2. Support Forum
    3. Retrieval of deleted file

    Hi Tulsika, Welcome to Box Community! I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email. Thanks for posting!  Best,Ann

  • Ann commented,

    1. Community
    2. Support Forum
    3. Shared Folders disappered

    Hi KnutK, Welcome to Box Community! Here are some troubleshooting steps to try: 1. Make sure that the browser is up to date2. Clear the browsing history or use a different browser3. Check if your F...

  • Ann commented,

    1. Community
    2. Support Forum
    3. Change login/user email

    Hi Paul, Welcome to Box Community! The steps for adding or modifying your email address are as follows: 1. Login to box.com2. Go to Account settings (click the profile pic or initials located on th...