Ann

1. Community
2. Support Forum
3. Box Android app is showing gigabytes of data on my phone & tablet

Hi R Joyner, Welcome to Box Community. Please note that the accumulated storage and/or number of files will be updated and may take up to 24 hours to be correct. If the issue remains unresolved aft...

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• Ann
• February 13, 2025 21:06
• -1 votes

1. Community
2. Support Forum
3. Reset the 2FA

Hi Ronnie, Welcome to the Box Community. This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmation ...

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• Ann
• February 13, 2025 20:59
• 0 votes

1. Community
2. Support Forum
3. Excel document crashed, nothing saved for the past 24 hours

Hi Derek, Welcome to Box Community. I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email. Thanks for posting!  Best,Ann

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• Ann
• February 13, 2025 19:40
• 0 votes

1. Community
2. Support Forum
3. 2 factor authentication reset

Hi Orsolya, Welcome to Box Community. I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email. Thanks for posting!  Best,Ann

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• Ann
• February 13, 2025 19:37
• 0 votes

1. Community
2. Support Forum
3. Email Change

Hi Kate,  Welcome to Box community. The steps for adding or modifying your email address are as follows: 1. Login to box.com2. Go to Account settings (click the profile pic or initials located on t...

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• Ann
• January 21, 2025 21:04
• 0 votes

1. Community
2. Support Forum
3. storage

Hi Octaviano,  Welcome to Box Community. I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email. Thanks for posting!  Best,Ann

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• Ann
• January 21, 2025 20:59
• 0 votes

1. Community
2. Support Forum
3. Account set up

Hi,  Welcome to Box community. Could you share additional information so that I can help you better? I look forward to your response.

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• Ann
• January 21, 2025 20:57
• 0 votes

1. Community
2. Support Forum
3. Transfer of Ownership

Hi Robert, Welcome to the Box Community. This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your email for updates.  Thank you for posting!...

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• Ann
• January 21, 2025 20:52
• 0 votes

1. Community
2. Support Forum
3. Desperately Need A Support Ticket

Hi there,  Welcome to Box community. You mentioned on your previous post that a specific folder shows as “partially synced”. Please note "When a parent folder is partially synced (hovering over fol...

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• Ann
• January 21, 2025 20:38
• 0 votes

1. Community
2. Support Forum
3. Incorrect Storage Usage

Hi,  Welcome to Box community. You have a folder containing a lot of items, and its size is about 46GB. Please review your folders and remove any unnecessary files to free up space. Thank you for p...

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• Ann
• January 21, 2025 20:14
• 0 votes