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1. Community
2. Support Forum
3. Unable to create an account

Hi there,  Welcome to the Box Community, I'm happy to help! Did you encounter this error message when you tried to upgrade your account or sign to a paid subscription? If yes, we recommend that you...

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• France
• August 12, 2022 15:31
• 0 votes

1. Community
2. Support Forum
3. Promising 10 GB free storage

Hi there,  Welcome to the Box Community! I'm happy to help. Please send an email to billing@box.com and one our billing representatives will reach out to you to help look in this.  Thanks for reach...

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• France
• August 12, 2022 15:21
• 0 votes

1. Community
2. Support Forum
3. Folder missing

Hi Ernie,  Welcome to the Box Community, I'm happy to help! If a collaborative folder that you do not own is missing from your Box account, it is most likely that the owner of the collaborative fol...

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• France
• August 12, 2022 15:17
• 0 votes

1. Community
2. Support Forum
3. Cancel Downloads??

Hi Rob,  Welcome to the Box Community, I'm happy to help! Upon checking, looks like there is no option to cancel or abort downloads/uploads via Box Drive, this means you would need to wait for your...

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• France
• August 12, 2022 15:14
• Edited
• -1 votes

1. Community
2. Support Forum
3. Box Drive - How can I backup offline folders/files?

Hi Audrey,  Welcome to the Box Community, I'm happy to help! Upon checking, it seems Box Drive app does not support External Drives, thus the behavior that you encounter. If you wish to create copi...

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• France
• August 12, 2022 14:50
• 0 votes

1. Community
2. Support Forum
3. Unaccounted Storage used | Webite & mobile size indicator is different | 10gb free Box Mobile

Hi Gennina,  Welcome to the Box Community, I'm happy to help! The issue that you encounter with your storage usage seems related to what is described in this article: Storage Usage Or File Count In...

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• France
• August 11, 2022 21:06
• 0 votes

1. Community
2. Support Forum
3. Cancel Accounts

Hi Andrew,  Welcome to the Box Community, I'm happy to help! If you wish to cancel you Box account, you may follow the steps in this article: Canceling Your Box Account   It seems someone from our ...

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• France
• August 11, 2022 21:00
• Edited
• 0 votes

1. Community
2. Support Forum
3. External User Unable To Upload

Hi Nick,  Welcome to the Box Community, I'm happy to help! This is definitely not the expected behavior and would be something our Product Support team can investigate with you and may require spec...

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• France
• August 11, 2022 20:55
• 0 votes

1. Community
2. Support Forum
3. Uploaded folders are empty!

Hi Marina,  Welcome to the Box Community, I'm happy to help! Have you checked out this article for tips on troubleshooting issues with Upload to Box?  https://support.box.com/hc/en-us/articles/360...

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• France
• August 11, 2022 20:50
• 0 votes

1. Community
2. Support Forum
3. Box Drive failed to initialize with MacOS even after reset

Hi Madeleine,  Welcome to the Box Community! I'm sorry to hear that you are having issue initializing Box Drive. It looks like you are part of an organization that requires their managed users to c...

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• France
• August 11, 2022 20:46
• 0 votes