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1. Community
2. Support Forum
3. Unable to download files from Box

Hi there,  Welcome to the Box Community, I'm happy to help! To confirm, are you able to preview this file in Box.com (Box webapp)? If yes, can you try manually resetting your Box Drive following th...

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• France
• July 21, 2022 21:39
• 0 votes

1. Community
2. Support Forum
3. I can't upload all files.

Hi Keigo,  Welcome to the Box Community, I'm happy to help! I've ran the script for your account again that will recount all of the files and how much storage is being used. You should now see the ...

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• France
• July 21, 2022 21:29
• 0 votes

1. Community
2. Support Forum
3. Box for TeamsV2 Only one tab not working

Hi Kiyoshi,  Welcome to the Box Community, I'm happy to help! This would be something our Product Support team would like to investigate with you and may require specific account information. I've ...

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• France
• July 21, 2022 21:25
• 0 votes

1. Community
2. Support Forum
3. some of my files have been deleted automatically

Hi Matthias,  Welcome to the Box Community, I'm happy to help! Is the deleted file a collaborative file? Meaning are there other users collaborating in that file? It may have been one of your colla...

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• France
• July 21, 2022 21:19
• Edited
• 0 votes

1. Community
2. Support Forum
3. Azure Account Provisioning - Deleting users

Hi Simon,  Welcome to the Box Community, I'm happy to help! This would be something our Product Support team can help look into and may require specific account information. I've gone ahead and cre...

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• France
• July 20, 2022 22:30
• 0 votes

1. Community
2. Support Forum
3. Previewers are not shown Box document search tool

Hi CCS,  Welcome to the Box Community, I'm happy to help! This would be something our Product Support team can help look into and may require specific account information. I've gone ahead and creat...

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• France
• July 20, 2022 22:26
• Edited
• 0 votes

1. Community
2. Support Forum
3. Set Up 2-Step Verification

Hi Ahmad,  Welcome to the Box Community, I'm happy to help! This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an ...

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• France
• July 20, 2022 22:22
• 0 votes

1. Community
2. Support Forum
3. Incorrect size

Hi there,  Welcome to the Box Community, I'm happy to help! I've ran the script that will recount all of the files and how much storage is being used in your account, so you should now be seeing th...

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• France
• July 20, 2022 22:20
• 0 votes

1. Community
2. Support Forum
3. How can I hide the signature frame?

Hi there,  Welcome to the Box Community, I'm happy to help! This would be something our Box Support team can help look into and may require specific account information. I've gone ahead and created...

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• France
• July 20, 2022 22:18
• 0 votes

1. Community
2. Support Forum
3. How can I download an "Index"?

Hi Tom,  Welcome to the Box Community, I'm happy to help! I'd like to further clarify the feature you are asking about, could you please let us know exactly what VDR index are you looking for and w...

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• France
• July 20, 2022 22:02
• Edited
• 0 votes