France

1. Community
2. Support Forum
3. Disappearing Folder Files

Hi J'Andrea,  Welcome to the Box Community, I'm happy to help! To confirm, do you own the missing folders or are these collaborative folders owned by someone else? If a collaborative folder that yo...

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• France
• July 07, 2022 20:08
• 0 votes

1. Community
2. Support Forum
3. Box Drive uploads not working

Hi Richard,  Welcome to the Box Community, I'm happy to help! This sounds like a network connectivity issue. Can you check your network connection to Box? If connected to the internet with a wirele...

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• France
• July 07, 2022 19:19
• Edited
• 0 votes

1. Community
2. Support Forum
3. Oops! We can't seem to find the page you're looking for. Old Company & email to new company...

Hi Des,  Welcome to the Box Community, I'm happy to help! This error message you encounter typically is caused by one of 3 things:  When a user's Box email address is different from the email addr...

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• France
• July 07, 2022 19:11
• 0 votes

1. Community
2. Support Forum
3. Add multiple recipients to a Box Sign Text Field.

Hi John,  Welcome to the Box Community, I'm happy to help! This would be something our Product Support team would like to look into and may require specific account information so I've gone ahead a...

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• France
• July 07, 2022 18:58
• 0 votes

1. Community
2. Support Forum
3. Can't download PPT files

Hi Dannie, Welcome to the Box Community, I'm happy to help! We've received a couple of reports from some users having issues with their downloads yesterday and we've investigated it was due to high...

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• France
• July 07, 2022 18:34
• Edited
• 0 votes

1. Community
2. Support Forum
3. keep link when document changes from word to pdf; keep link when moving document from one account to another

Hi Jane,  Welcome to the Box Community! You can update the files that are linked to your shared link by uploading a new version of the file, like a PDF version, that should override the previous wo...

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• France
• July 06, 2022 22:56
• Edited
• 0 votes

1. Community
2. Support Forum
3. Unable to verify email

Hi Yvonne,  Welcome to the Box Community, I'm happy to help! This might require some account specific information, so I've submitted a case to Box Support on your behalf. Kindly check your email fo...

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• France
• July 06, 2022 22:35
• 0 votes

1. Community
2. Support Forum
3. downloads failing

Hi Everyone,  Welcome to the Box Community, I'm happy to help! We appreciate you bring this matter to our attention, we've reached out to our internal team regarding the reported issue with your do...

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• France
• July 06, 2022 22:33
• Edited
• 0 votes

1. Community
2. Support Forum
3. Access to Shared Folder no longer Available

Hi Michael,  Welcome to the Box Community, I'm happy to help! This error message is typically caused by one of 3 things: Incorrect sharing permissions on the shared folder. In other words, whoeve...

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• France
• July 06, 2022 19:11
• 0 votes

1. Community
2. Support Forum
3. "This shared file or folder link has been removed or is unavailable to you."

Hi Keston,  Welcome to the Box Community, I'm happy to help! This error message you encounter typically is caused by one of 3 things: Incorrect sharing permissions on the shared folder. In other ...

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• France
• July 06, 2022 19:03
• 0 votes