France

1. Community
2. Support Forum
3. Retrieve Lost Folder

Hi Grace,  If the folder has been deleted from Trash, I'm afraid we are unable to help retrieve this for you, we are unable to support folder/file recovery for our Free Individual plan users.  I di...

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• France
• June 28, 2022 21:03
• Edited
• 0 votes

1. Community
2. Support Forum
3. Syncing files

Hi Wendy,  Welcome to the Box Community, I'm happy to help! Can you try to quit or exit the Box Sync application from your menu bar/ system tray and start the app again?  If that doesn't work, try ...

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• France
• June 28, 2022 20:47
• Edited
• 0 votes

1. Community
2. Support Forum
3. Single File not syncing in a folder

Hi there,  Welcome to the Box Community, I'm happy to help! Can you check if the file has special characters in its name? Some operating systems do not support item names containing some special ch...

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• France
• June 28, 2022 20:34
• 0 votes

1. Community
2. Support Forum
3. Missing Upload button and Issue with members receiving invite

Hi Andrea, Welcome to the Box Community, I'm happy to help! This might require some account specific information, so I've submitted a case to Box Support on your behalf. Kindly check your email for...

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• France
• June 28, 2022 20:29
• 0 votes

1. Community
2. Support Forum
3. Update Billing & Prepay

Hi Fred,  Welcome to the Box Community, I'm happy to help! This might require some account specific information, so I've submitted a case to Box Billing on your behalf. You should be receiving an e...

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• France
• June 28, 2022 18:53
• 0 votes

1. Community
2. Support Forum
3. Storage not resetting

Hi Josh,  Welcome to the Box Community, I'm happy to help! I've ran the script that will recount all of the files and how much storage is being used in your account, so you should now be seeing the...

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• France
• June 28, 2022 18:49
• 0 votes

1. Community
2. Support Forum
3. Click Through NDA for Folder Access

Hi Deek,  Welcome to the Box Community, I'm happy to help! Have you checked out this article on using the 'Custom Terms of Service' feature? https://support.box.com/hc/en-us/articles/360044192733-U...

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• France
• June 28, 2022 18:46
• 0 votes

1. Community
2. Support Forum
3. unable to access previous account folders

Hi Sound,  Welcome to the Box Community, I'm happy to help! If a collaborative folder that you do not own is missing from your Box account, it is most likely that the owner of the collaborative fol...

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• France
• June 28, 2022 18:38
• 0 votes

1. Community
2. Support Forum
3. Does it count towards my storage or theirs?

Hi Jeannette,  Welcome to the Box Community, I'm happy to help! Only Files and folders that you 'own' will count against your Box storage. If you are the "owner" of the folder where a user uploads,...

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• France
• June 28, 2022 18:34
• 0 votes

1. Community
2. Support Forum
3. Sorry, there's been a problem with the contents of this note. Please contact Box Customer Success.

Hi Chi,  Welcome to the Box Community, I'm happy to help! Can you try to clear your browser cache and disable any add-ins or extensions, then login to Box, and try accessing the affected Box Notes ...

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• France
• June 28, 2022 18:25
• 0 votes