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1. Community
2. Support Forum
3. Can't download Box to my MacBook

Hi Hunter,  Welcome to the Box Community, I'm happy to help! Do you encounter an error message when trying to download and install Box Drive on your Mac? Can you share a screenshot here so we can t...

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• France
• June 24, 2022 21:00
• 0 votes

1. Community
2. Support Forum
3. Can't Share Folders Error Message

Hi Guy,  Welcome to the Box Community, I'm happy to help! This error typically is caused by one of 3 things: Incorrect sharing permissions on the shared file. In other words, whoever created the ...

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• France
• June 24, 2022 20:58
• 0 votes

1. Community
2. Support Forum
3. Unable to move existing files in some Google work places to BOX Drive

Hi there,  Welcome to the Box Community, I'm happy to help! Would you mind sharing a screenshot of the error message that you encounter so we can take a closer look? Also, do you own the file or th...

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• France
• June 24, 2022 20:46
• Edited
• 0 votes

1. Community
2. Support Forum
3. Relay applied on subfolders

Hi Pierre,  Welcome to the Box Community, I'm happy to help! At this time, Relay workflows do not cascade down to subfolders. You would need have a Relay workflow applied to each record folder if y...

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• France
• June 24, 2022 20:41
• 0 votes

1. Community
2. Support Forum
3. Retrieve Lost Folder

Hi Grace,  Welcome to the Box Community, I'm happy to help! Have you already searched in your other folders in Box and in your Box Trash the missing folder? Box allows you sort and filter items wit...

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• France
• June 24, 2022 20:27
• 0 votes

1. Community
2. Support Forum
3. Tenant restrictions

Hi Yuichiro,  Welcome to the Box Community, I'm happy to help! This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving ...

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• France
• June 24, 2022 20:22
• 0 votes

1. Community
2. Support Forum
3. How to stop a file from being renamed each time I save it?

Hi there,  Welcome to the Box Community, I'm happy to help! This usually happens when the file you are working on is shared with other users, and they also have the file opened and editing. If you ...

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• France
• June 24, 2022 20:14
• 0 votes

1. Community
2. Support Forum
3. Relay

Hi there, Welcome to the Box Community, I'm happy to help! This would be something Product Support team would like to investigate with you and may require specific account information.  I've gone a...

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• France
• June 23, 2022 22:16
• 0 votes

1. Community
2. Support Forum
3. Removing File Download Cap

Hi Andy,  Welcome to the Box Community, I'm happy to help! Your ability to bulk download contents in Box is dependent on the max file size upload limit for the Account type in total, and there is n...

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• France
• June 23, 2022 20:33
• Edited
• 0 votes

1. Community
2. Support Forum
3. can't get info

Hi there,  Welcome to the Box Community, I'm happy to help! Do you mind providing more information on the issue you encountered when using Box? Are you receiving any error message when trying to do...

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• France
• June 23, 2022 20:21
• Edited
• 0 votes