France

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3. Lost my file and it is not in the Trash. It was a shared file in a shared folder

Hi Nirmala,  You've mentioned above that the file is in a Shared folder, do you still have access to this folder? The owner of that folder would also be the person who owns any files that is stored...

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• France
• May 13, 2022 20:45
• 0 votes

1. Community
2. Support Forum
3. Delete folder - include folder name

Hi Jennifer,  Welcome to the Box Community!   For any product feature request or suggestions, we recommend you post your idea on pulse.box.com for more visibility. Our product team reviews all sub...

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• France
• May 13, 2022 20:41
• 0 votes

1. Community
2. Support Forum
3. Unable to link another account

Hi Pei,  Welcome to the Box Community, I'm happy to help! It looks like your new email is linked to a recently deactivated Personal Lite Box. Per our security policy we are unable to release email ...

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• France
• May 13, 2022 20:37
• Edited
• 0 votes

1. Community
2. Support Forum
3. unable to log in to BOX support forum

Hi JM,  Welcome to the Box Community, I'm happy to help address this issue! Please be advised that the option to submit a 'support ticket' is only available to all our paying customers. I checked y...

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• France
• May 13, 2022 19:42
• 0 votes

1. Community
2. Support Forum
3. Can you change permissions of a subfolder?

Hi Mark,  Welcome to the Box Community, I'm happy to help! If you would like to change the permission of your collaborators in a subfolder, please follow the steps in this article: https://support...

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• France
• May 12, 2022 21:39
• 0 votes

1. Community
2. Support Forum
3. Box Errors

Hi Colin,  Welcome to the Box Community, I'm happy to help! Do you mind running this Microsoft script tool on your computer to see if you can uninstall Box Drive and then reinstall the app. Micro...

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• France
• May 12, 2022 20:49
• 0 votes

1. Community
2. Support Forum
3. Can a folder exist in 2 locations on Box and be synced to each other?

Hi Mark,  Welcome to the Box Community, I'm happy to help! Unfortunately, we don't currently offer the feature you are asking about.    If this is something you would like to be able to do, I woul...

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• France
• May 12, 2022 20:41
• 0 votes

1. Community
2. Support Forum
3. Lost my file and it is not in the Trash. It was a shared file in a shared folder

Hi Nirmala,  Welcome to the Box Community, I'm happy to help! If you lost a file from a shared folder that is owned by someone else, I recommend reaching out to the owner of the Shared folder to ch...

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• France
• May 12, 2022 18:57
• Edited
• 0 votes

1. Community
2. Support Forum
3. How to change view options

Hi Rosalin,  Welcome to the Box Community, I'm happy to help! Have you checked this article on how to sort files/ folders in Box: https://support.box.com/hc/en-us/articles/360043695474-Sort-Files-a...

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• France
• May 12, 2022 18:50
• 0 votes

1. Community
2. Support Forum
3. Cannot See Shared Files

Hi Kathy,  Welcome to the Box Community, I'm happy to help! Can you confirm with your clients if they uploaded inside the folder you invited them into? We have previously received similar reports a...

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• France
• May 12, 2022 18:47
• Edited
• 0 votes