France

1. Community
2. Support Forum
3. Help Setup with New Account

Hi Eric,  Welcome to the Box Community! Has the affected user checked his spam/ junk mail as well as your email server or provider to check if emails from Box is being blocked? If yes, and yet the ...

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• France
• April 04, 2022 18:38
• 0 votes

1. Community
2. Support Forum
3. Upgrade

Hi Begona,  Thanks for following-up! Please go ahead send an email to billing@box.com and provide a copy of this statement and one of our billing associates will reach out to you to help look into ...

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• France
• April 04, 2022 18:27
• Edited
• 0 votes

1. Community
2. Support Forum
3. Checking if files have been accessed or viewed

Hi there,  Welcome to the Box Community! If you would like to check activities on a file, you can track these using the file's "Access stats". Tracking file activity is available only on the files ...

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• France
• April 01, 2022 22:42
• 0 votes

1. Community
2. Support Forum
3. Box - Office online document file is magically getting too large!

Hi Corinne,  Welcome to the Box Community! To clarify, do you see this happen to any browser you use and any web page you visit? Can you try adjusting the Fonts settings and the zoom settings in yo...

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• France
• April 01, 2022 22:24
• Edited
• 0 votes

1. Community
2. Support Forum
3. WordPerfect 2021 and Box

Hi Nathanael,  Welcome to the Box Community, I'm happy to help! Can you follow the steps on this article to make sure that you have the correct program defaults set for you computer when opening Wo...

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• France
• April 01, 2022 22:09
• 0 votes

1. Community
2. Support Forum
3. Please reset file counts

Hi Carson,  Welcome to the Box Community, I'm happy to help! I went ahead and ran a script that will recount all of the files and how much storage is being used in your account.  You should now see...

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• France
• April 01, 2022 21:58
• 0 votes

1. Community
2. Support Forum
3. This shared file or folder link has been removed or is unavailable to you" Would you be able to advice me how to get to the content?

Hi Sarika,  Welcome to the Box Community, I'm happy to help! This error typically is caused by one of 3 things: Incorrect sharing permissions on the shared file. In other words, whoever created...

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• France
• April 01, 2022 21:50
• 0 votes

1. Community
2. Support Forum
3. Opening a Pages file takes long time to open

Hi Heinz, Welcome to the Box Community, I'm happy to help! You may experience slowness when trying to open files saved in Box Drive in your Mac due to these reasons: Large files - As your can ima...

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• France
• April 01, 2022 21:53
• Edited
• 0 votes

1. Community
2. Support Forum
3. unable to upload more than one image to a folder

Hi Thomas,  Thanks for reaching out, I'm happy to help! Box overwrites a file and updates the version each time you: edit the file using an online editor, such as Box Edit, Microsoft Office Online...

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• France
• April 01, 2022 21:25
• Edited
• -1 votes

1. Community
2. Support Forum
3. Error message adding a collaborator

Hi Theresa,  Welcome to the Box Community! This would be something Product Support team would like to investigate with you and may require specific account information. I see that you already have...

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• France
• April 01, 2022 21:04
• 0 votes