France

1. Community
2. Support Forum
3. Data Recovery for personal files

Hi Frank, Thanks for following up! I've reached out to the Support representative working on your case to make sure to reach out or CC using your personal email about this issue. Stay safe and...

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• France
• March 18, 2022 20:05
• 0 votes

1. Community
2. Support Forum
3. how to change back to kernal based-mode from FPE

Hi there,  Welcome to the Box Community! There is currently no option to disable FPE mode or switch to kernel-based mode when using Box Drive. We highly encourage you to stay on FPE because this wi...

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• France
• March 18, 2022 20:02
• 0 votes

1. Community
2. Support Forum
3. Tagging group of colloborators at the same time

Hi there,  Welcome to the Box Community! The feature to be able to @-mention a group or all collaborators in a folder is currently not supported. I appreciate your feedback and would highly recomm...

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• France
• March 18, 2022 19:52
• 0 votes

1. Community
2. Support Forum
3. How relocate Box Sync folder on Mac OS High Sierra

Hi Roberto,  Welcome to the Box Community! Please be advised that you will only be able to change the location of Box Sync folder during the installation Process. For the complete steps and details...

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• France
• March 17, 2022 21:32
• 0 votes

1. Community
2. Support Forum
3. File activity items failed to load: Annotations

Hi Eric,  Welcome to the Box Community! Can you please try the following preliminary troubleshooting steps: Please try clearing your browser's cache and cookies Please try disabling any plugins o...

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• France
• March 17, 2022 21:29
• 0 votes

1. Community
2. Support Forum
3. Borrar en el box

Hi Celine,  Welcome to the Box Community! This community is primarily intended for English language speakers. If you are able to post your question in English, the community may be better able to a...

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• France
• March 17, 2022 20:18
• 0 votes

1. Community
2. Support Forum
3. Sales Advice Please - which option to chose

Hi Hazel,  Welcome to the Box Community! I understand that you are looking to purchase a Box subscription for your company. To better assist you on this, we recommend contacting Box Sales team so t...

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• France
• March 17, 2022 20:53
• Edited
• 0 votes

1. Community
2. Support Forum
3. Help! All my folders look the same!

Hi Suzanne,  Welcome to the Box Community forum! Currently, there is no option to customize your Box folder icons.  If this is something you would like to be able to do, I would highly recommend su...

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• France
• March 17, 2022 20:09
• 0 votes

1. Community
2. Support Forum
3. Data Recovery for personal files

Hi Frank,  Welcome to the Box Community! This would be something Box Support team would like to investigate with you and may require specific account information. I've gone ahead and created a ti...

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• France
• March 17, 2022 20:00
• 0 votes

1. Community
2. Support Forum
3. 2FA Not Working

Hi Thyestan,  Welcome to the Box Community! This may require specific account information to resolve and it seems you already have an open ticket for this issue with our Product Support team.   P...

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• France
• March 17, 2022 19:54
• 0 votes