France

1. Community
2. Support Forum
3. Downgrade

Hi Aimee,  Welcome to the Box Community! I see that your request to downgrade to the Free personal plan is being addressed on a ticket with the Cancellations team. Please continue working with them...

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• France
• March 01, 2022 20:10
• Edited
• 0 votes

1. Community
2. Support Forum
3. Verification email link has expired , I was asked to contact administrator how do I redo the whole verification process . 0

Hi Cashel,  Welcome to the Box Community! I've checked your profile and the email linked to it appears already verified. If you are still having issue logging in to your Box account, you can try re...

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• France
• March 01, 2022 19:58
• 0 votes

1. Community
2. Support Forum
3. Hot to "Submit a Ticket"?

Hi there,  Welcome to the Box Community! I understand that you are trying to sign up for a Non-profit account. To assist you on this, please go ahead and send an email to billing@box.com and one of...

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• France
• March 01, 2022 19:54
• 0 votes

1. Community
2. Support Forum
3. SOC - SOX Reporting

Hi Joe,  Welcome to the Box Community!  All available documentation can be found on the Box Trust Center. If you require a document that can only be provided under NDA, you can contact your Custome...

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• France
• February 28, 2022 21:43
• 0 votes

1. Community
2. Support Forum
3. Updating Administrator for one who left firm

Hi Beth,  Welcome to the Box Community! Kindly follow the guidelines in this article on how to perform "Admin Transfer": https://support.box.com/hc/en-us/articles/360044193393-Admin-Transfer-Protoc...

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• France
• February 28, 2022 21:40
• 0 votes

1. Community
2. Support Forum
3. New Administrator

Hi Mark,  Please refrain from posting any personal information in this forum as this is open to the public. To help look into your request, I went ahead and submitted a ticket on your behalf.  You ...

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• France
• February 28, 2022 21:38
• 0 votes

1. Community
2. Support Forum
3. Your download is in progress but nothing happens

Hi Shelli,  I'm sorry to hear that the issue persists! You can check out this article for more troubleshooting tips on issues with download: https://support.box.com/hc/en-us/articles/360044196153-C...

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• France
• February 28, 2022 21:31
• 0 votes

1. Community
2. Support Forum
3. Roadmap OCR and Preview eml Outlook Files

Hi Rene,  Welcome to the Box Community! As I check with our Team, we do not have a specific time-frame when will the OCR support will be available. Due to shifting priorities in this unprecedented ...

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• France
• February 28, 2022 21:41
• Edited
• 0 votes

1. Community
2. Support Forum
3. Excel online show changes is grey out

Hi Shmulik,  Welcome to the Box Community! When a Box user opens a file in their Box account using Excel online integration, Box sends the file to be opened to Microsoft platform. However, to insur...

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• France
• February 28, 2022 21:18
• 0 votes

1. Community
2. Support Forum
3. New Administrator

Hi Mark,  Welcome to the Box Community! Kindly follow the guidelines in this article on how to perform "Admin Transfer": https://support.box.com/hc/en-us/articles/360044193393-Admin-Transfer-Protoc...

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• France
• February 28, 2022 21:10
• 0 votes