Your download is in progress but nothing happens

Follow

New post

Shelli Godfrey

• February 25, 2022 21:49

https://www.box.com/s/dcff1f934d97073754f7  tried in Chrome and in Edge. "Your download is in progress" but nothing happens.  Adblocker turned off.

1

• 

  France

  • February 28, 2022 19:17

  Hi Shelli, 

  Welcome to the Box Community!

  Can you make sure that third party cookies is allowed for Box and try restarting your download again and see if that helps?

  Let me know how it goes and if the issue persists.

  0

  Comment actions Permalink
• 

  Shelli Godfrey

  • February 28, 2022 20:11

  Yes, third party cookies are allowed, all ad blockers are turned off. This file does the same thing: https://www.box.com/s/469e00014d380f883b02  

  The preview for both also does not load: "We’re sorry, the preview didn’t load. Please refresh the page."

   

  0

  Comment actions Permalink
• 

  France

  • February 28, 2022 21:31

  Hi Shelli, 

  I'm sorry to hear that the issue persists!

  You can check out this article for more troubleshooting tips on issues with download: https://support.box.com/hc/en-us/articles/360044196153-Common-Issues-with-Downloading-Files

  Hope the issue will be resolved soon!

  0

  Comment actions Permalink

Post is closed for comments.