France

1. Community
2. Support Forum
3. Box not showing up in Finder at all

Hi Charlie,  Welcome to the Box Community! In the Finder sidebar, the Box folder in FPE mode appears only under Locations. For more information about the Box Drive in Folder Provider Extension mode...

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• France
• February 22, 2022 22:40
• 0 votes

1. Community
2. Support Forum
3. Copy box documents from one Box.com account to another new Box .com account

Hi Mark,  Welcome to the Box Community! To copy/ move files from one Box to another, you will need to invite the receiving account as a collaborator in the content, and be granted with at least "Ed...

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• France
• February 22, 2022 22:30
• 0 votes

1. Community
2. Support Forum
3. Are users the same as collaborators?

Hi Leonard,  Depending on your type of subscription with Box, if you have a Starter or Business account, seats refer to both internal and external users. Each user you invite into your folders is a...

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• France
• February 22, 2022 22:27
• 0 votes

1. Community
2. Support Forum
3. Linking a cell in another Excel file

Hi Clinton,  Welcome to the Box Community! You may try Configuring Box Drive Folder Location to where file-to-file linking via absolute paths as seen in many popular apps such as Excel, Word, InDes...

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• France
• February 22, 2022 22:20
• 0 votes

1. Community
2. Support Forum
3. Transferring Individual Accounts to a Business Account

Hi Valerie,  Welcome to the Box Community! If you own a personal account and wish to be part of or transfer your account to a Business or Enterprise Box, you can ask the Admin of that account to "A...

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• France
• February 22, 2022 22:22
• Edited
• 0 votes

1. Community
2. Support Forum
3. Deleted Spreadsheet

Hi Ashley,  Welcome to the Box Community! The Owner or Deleter of the file has the capability to restore the deleted spreadsheet from Box Trash. You can filter content by items you own, or by items...

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• France
• February 22, 2022 21:25
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box update on Windows 10 causing issues

Hi there,  Welcome to the Box Community! To fix this, can you download and run this Microsoft fix tool to uninstall Box Drive? Afterwards, please reinstall Box Drive by downloading the app and foll...

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• France
• February 22, 2022 21:16
• 0 votes

1. Community
2. Support Forum
3. Reactivating Account

Hi Stuart,  I see that we’ve already addressed this issue via ticket with Billing team. Please continue working with them and reach out if there’s anything else you need assistance with regarding t...

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• France
• February 22, 2022 20:57
• 0 votes

1. Community
2. Support Forum
3. private account with company email, cannot access company's shared files.

Hi Martin,  Thanks for the clarification. I've checked your profile and it shows you have a Personal Free account with Box. Users with personal account cannot access and login to their company/ uni...

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• France
• February 22, 2022 22:45
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• 0 votes

1. Community
2. Support Forum
3. Box User File Upload

Hi Amit,  Welcome to the Box Community! I'm happy to help answer your questions regarding user account and the mentioned features in Box: 1. For your first question, it depends on the type of subsc...

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• France
• February 22, 2022 20:40
• Edited
• 0 votes