Box Status

Reactivating Account

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Stuart Colburn

Hi There,

I am looking to reactivate an account so that i can associate it as a managed user in a business account. I thought this would be an automated process but get the error below. I have also emailed billing as suggested but have yet to receive a response. Can someone please help?

 

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3 comments

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  • AJ

    Hi Stuart,

    Welcome to the Box Community! 

    I see that the account that this email is associated to is active. If you need to have the email removed from this account in order for you to associate with a different Box instance then please contact our Cancellations Team at cancel@box.com.   

    Please check this helpful article from our Box Product Support page about "Cancelling your Box Account".
     
    Best,
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  • Stuart Colburn

    Hi AJ,

    Apologies i should have stated the email address i am looking to reactivate is [personal information--redacted] and not the on I have posted this message with.

    I have deactivated [personal information--redacted] and now need it live to join the business account associated with my username.

    Hopefully this helps.

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  • France

    Hi Stuart, 

    I see that we’ve already addressed this issue via ticket with Billing team. Please continue working with them and reach out if there’s anything else you need assistance with regarding this account.

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