France

1. Community
2. Support Forum
3. MFA codes

Hi Mariah,  Welcome to the Box Community, I'm happy to help! This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an...

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• France
• January 20, 2023 18:10
• 0 votes

1. Community
2. Support Forum
3. please teach me how to candel this service.

Hi there,  Welcome to the Box Community! I understand that you would like to cancel your subscription to Box, let me help you with this! To ensure the cancellation of your Box account is addressed ...

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• France
• January 20, 2023 18:07
• 0 votes

1. Community
2. Support Forum
3. Sudden 2FA requirement for one of my users

Hi Melisa,  Welcome to the Box Community, I'm happy to help! This would be something our Product Support team would like to investigate with you and may require specific account information.  I've ...

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• France
• January 20, 2023 18:03
• 0 votes

1. Community
2. Support Forum
3. if we update account type, would it be possible to output past access log ?

You're welcome! I'm glad we can help address your question. Again, thanks for posting in the community and feel free to post again if you have other question. Best Regards, 

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• France
• January 20, 2023 17:40
• 0 votes

1. Community
2. Support Forum
3. Unable to access my course content omn Box

Hi Kiran,  Welcome to the Box Community, I'm happy to help! I checked your existing ticket, and I see your Box has been reactivated so you should now be able to login to your Personal account again...

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• France
• January 20, 2023 17:37
• Edited
• 0 votes

1. Community
2. Support Forum
3. Unable to approve folder sharing

Hi there,  Welcome to the Box Community, I'm happy to help! If you are having trouble accessing a folder that has been shared with you, please verify that you are signed in to the same Box account ...

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• France
• January 20, 2023 17:01
• 0 votes

1. Community
2. Support Forum
3. E-mail address change

Hi there,  Welcome to the Box Community, I'm happy to help!  To confirm, are you saying that you do not have access to the email address that is linked to your Personal Box account?  If you can’t a...

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• France
• January 20, 2023 16:57
• 0 votes

1. Community
2. Support Forum
3. Scanned PDF Search

Hi Esteb,  Welcome to the Box Community, I'm happy to help! The feature to search over the contents of scanned PDFs is not available in Box at present however there is an existing feature suggestio...

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• France
• January 20, 2023 16:53
• 0 votes

1. Community
2. Support Forum
3. Storage Usage Is Incorrect

Hi Yoda,  Welcome to the Box Community, I'm happy to help! The issue you encounter seems related to what is described in this article: Storage Usage Or File Count In My Account Is Incorrect I've ra...

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• France
• January 20, 2023 16:46
• 0 votes

1. Community
2. Support Forum
3. Error syncing files

Hi Nick,  Welcome to the Box Community, I'm happy to help! If you are seeing problem items (error syncing notification) for Box Sync app, to clear those, you would have to resolve those items using...

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• France
• January 20, 2023 16:45
• 0 votes