France

1. Community
2. Support Forum
3. Slack Integration not working

Hi Lisa,  Welcome to the Box Community! I've checked your profile and it looks like you're under a Personal free account. The error you are seeing is expected as this integration requires Enterpri...

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• France
• February 16, 2022 21:19
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1. Community
2. Support Forum
3. Disable Comments

Hi Audrey,  Welcome to the Box Community! The feature to disable the comment feature on a shared folder is available to Enterprise-level accounts.  For details, please take a look at this article: ...

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• France
• February 16, 2022 19:56
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• 0 votes

1. Community
2. Support Forum
3. Trying to download a file

Hi Ted,  Welcome to the Box Community! Have you checked out this article on Common Issues with Downloading Files? This may be relevant to your problem with the next steps.

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• France
• February 16, 2022 19:40
• 0 votes

1. Community
2. Support Forum
3. Deleting Folders and Collaborators

Hi Darry,  Welcome to the Box Community! If you own the folder and wish to delete it, you can just go ahead and delete the folder in your account. This will also delete that folder from the folder ...

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• France
• February 16, 2022 19:34
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• 0 votes

1. Community
2. Support Forum
3. Invoices for the last 12 months

Hi Teresa,  You may also view your invoices by following this article: https://support.box.com/hc/en-us/articles/360049105914-How-to-View-Billing-Information If you are unable to view your invoices...

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• France
• February 16, 2022 19:27
• 0 votes

1. Community
2. Support Forum
3. API account not showing the content

Hi Dong, Its been a pleasure! Thanks for reaching out and for your participation in the forum.

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• France
• February 15, 2022 20:34
• 0 votes

1. Community
2. Support Forum
3. cannot find shared folder sent by client on free box account

Hi there,  Welcome to the Box Community! Your client most likely sent you a "Shared link" of the folder. Files/ folders shared via a shared link will not show up in your folder tree (unless you hav...

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• France
• February 15, 2022 20:32
• 0 votes

1. Community
2. Support Forum
3. Deleted files but free space didn't reclaimed

Hi Jason,  Welcome to the Box Community! I've gone ahead and ran a script that will recount all of the files and how much storage is being used in your account.  You should now be able to upload ne...

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• France
• February 15, 2022 20:13
• 0 votes

1. Community
2. Support Forum
3. missing files

Hi Deniz,  Welcome to the Box Community!   This would be something Product Support team can investigate with you and may require specific account information.  I see that you already have an open ...

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• France
• February 15, 2022 20:08
• 0 votes

1. Community
2. Support Forum
3. Older install files of box drive needed for updating to 2.25.306 from 2.24.208 at Windows 10 (64-bit)

Hi Everyone,  Welcome to the Box Community, I'm happy to help! Can you follow the steps in this article to manually reset your Box Drive? https://support.box.com/hc/en-us/articles/360043697494-Usi...

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• France
• February 15, 2022 20:03
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• 0 votes