Deleted files but free space didn't reclaimed

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Jason Kang

• February 15, 2022 11:33

I deleted my files but it did not change the amount of free space I have. i searched the community to find user who have same problem. then i found some answers. they said the only way to fix this issue is to submit a ticket to our support team. any ideas?

https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect
https://community.box.com/t5/Archive-Forum/Deleted-files-but-didn-t-free-space/m-p/25137
https://community.box.com/t5/Account-Features-Forum/Storage-Limits-Are-Wrong/m-p/50832#M95

1

• Official comment

  

  France

  • February 15, 2022 20:13

  Hi Jason, 

  Welcome to the Box Community!

  I've gone ahead and ran a script that will recount all of the files and how much storage is being used in your account. 

  You should now be able to upload new files and see the correct storage size in your account.

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  tasiosvas

  • February 22, 2023 10:45

  Same problem here - could you please help?

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  Jason Kang

  • February 23, 2023 02:08

  There's no way to solve that by yourself. You should make a new post to take official support like above of your reply.

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