France

1. Community
2. Support Forum
3. Recordings for CSUN Institute

Hi Minhaj,  Welcome to the Box Community! The error that you encounter could be due to any of these reasons:  The person who created the link did not set the correct access level on the Shared lin...

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• France
• February 01, 2022 22:39
• 0 votes

1. Community
2. Support Forum
3. Is there a way to pull a report of everything in Box?

Hi Laura,  Welcome to the Box Community! I see that we’ve already addressed this issue via a Chat ticket. Please reach out if there’s anything else we can assist with. Thanks for posting and let us...

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• France
• February 01, 2022 22:06
• 0 votes

1. Community
2. Support Forum
3. Recovery of Deleted Files

Hi Dwayne,  Welcome to the Box Community! If you need to recover items deleted from your account, you can go to Trash in Box and then use the search feature and filters to restore your files. To na...

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• France
• February 01, 2022 22:01
• 0 votes

1. Community
2. Support Forum
3. Need to link Box account to MicrosoftAuthenticator.

Hi there,  Welcome to the Box Community!   This might require some account specific information, so I've submitted a case to Box Support on your behalf.   You should be receiving an email confirm...

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• France
• February 01, 2022 21:56
• 0 votes

1. Community
2. Support Forum
3. Am not account administrator but my card pays for account. She left. Need to update.

Hi Ivelisse, Welcome to the Box Community! I see that we’ve already addressed this issue via a ticket with the Billing team. Please reach out if there’s anything else we can assist with.

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• France
• February 01, 2022 21:16
• Edited
• 0 votes

1. Community
2. Support Forum
3. Back up

Hi there,  Welcome to the Box Community! Please check out this article on how to restore a deleted content from your account: https://support.box.com/hc/en-us/articles/360044196093-Managing-Trash  ...

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• France
• February 01, 2022 21:12
• 0 votes

1. Community
2. Support Forum
3. Files are not getting opened in Box drive

Hi Shruti,  Welcome to the Box Community! I'm sorry to hear that you are having issue accessing your saved documents in Box via Explorer.  I checked your account, and it looks like you are part of ...

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• France
• February 01, 2022 21:06
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box Ftp

Hi Abhiram,  Welcome to the Box Community! Have you checked out this article on troubleshooting issue when using FTP with Box?: https://support.box.com/hc/en-us/articles/360044194853-I-m-Having-Tro...

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• France
• February 01, 2022 20:58
• 0 votes

1. Community
2. Support Forum
3. How to get around 500 GB space as individual

Hi Gagan,  Welcome to the Box Community! If you are looking to upgrade your account for more storage, you can check out Box offering in this page: https://www.box.com/pricing/business There is no p...

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• France
• February 01, 2022 20:17
• 0 votes

1. Community
2. Support Forum
3. email address lost

Hi Kenneth,  Welcome to the Box Community! If you can’t access the email address associated with your Box account, we recommend either contacting your email service provider (ESP) to regain access ...

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• France
• February 01, 2022 20:03
• 0 votes