France

1. Community
2. Support Forum
3. JEFS Justice Enterprise File Sharing

Hi Gary,  The invitation to collaborate can only be sent by the owner of the folder you wish to be part of OR by another collaborator with an editor or co-owner access to the folder. Kindly reach o...

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• France
• January 17, 2023 22:18
• Edited
• 0 votes

1. Community
2. Support Forum
3. Mac OS keyboard shortcut

Hi A S,  Welcome to the Box Community, I'm happy to help! You can disable the hotkey that Box Drive uses to launch the Box custom Search UI following these steps: In a Mac environment Create a boo...

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• France
• January 17, 2023 22:11
• Edited
• 0 votes

1. Community
2. Support Forum
3. Not able to add co-owners to a folder

Hi Sarah,  Welcome to the Box Community, I'm happy to help! To confirm, are you the owner of the folder you are trying to add co-owners to? If yes, I believe this behavior is expected to due your t...

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• France
• January 17, 2023 22:04
• 0 votes

1. Community
2. Support Forum
3. All files missing

Hi there,  Welcome to the Box Community, I'm happy to help! I believe the issue you encounter is related to what is described in this article as we've checked your account and indeed there is only ...

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• France
• January 17, 2023 21:54
• 0 votes

1. Community
2. Support Forum
3. No delete folder option but have the correct permission

Hi Amy,  Welcome to the Box Community, I'm happy to help! This would be something our Product Support team would like to investigate with you and may require specific account information.  I've gon...

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• France
• January 17, 2023 21:50
• 0 votes

1. Community
2. Support Forum
3. To allow public have access to video

Hi Saidat,  Welcome to the Box Community, I'm happy to help! To make sure that the public will be able to access the file you shared, please make sure that you've set the correct sharing permission...

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• France
• January 17, 2023 21:49
• Edited
• 0 votes

1. Community
2. Support Forum
3. Can't play music

Hi there,  Welcome to the Box Community, I'm happy to help! Sorry to hear about the trouble previewing music from the Box app. May I know what specific audio file type are you trying to play in Box...

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• France
• January 17, 2023 21:41
• 0 votes

1. Community
2. Support Forum
3. Transfert of a folder and subfolder to a new account with Box

Hi Marina, Welcome to the Box Community, I'm happy to help! If you need to transfer a folder from one Box account into another, you may perform "Transfer folder ownership".When transferring folder ...

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• France
• January 17, 2023 16:58
• 0 votes

1. Community
2. Support Forum
3. URGENT: All my files disappeared when I installed Box Sync

Hi Aejunge,  Welcome to the Box Community, I'm happy to help! Can you login to your Box account via a web browser and go to the Trash Bin that is on the left side menu then check if the missing fil...

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• France
• January 16, 2023 20:28
• 0 votes

1. Community
2. Support Forum
3. turn on sync from the mobile app

Hi there,  Welcome to the Box Community, I'm happy to help! If you are using Box Sync and would like to mark a folder for Sync into your desktop, please login to your Box account in Box.com via a w...

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• France
• January 16, 2023 20:22
• 0 votes