France

1. Community
2. Support Forum
3. downgrade

Hi Michelle,  Welcome to the Box Community!   This would be something our Billing team can assist you with and will require specific account information. I've gone ahead and created a ticket for y...

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• France
• January 13, 2022 22:04
• 0 votes

1. Community
2. Support Forum
3. Files amended on iPad not showing up on Mac

By the way, you can download Documents To Go here and if you run into issues with the app can contact their support team at support@dataviz.com.

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• France
• January 13, 2022 22:50
• Edited
• 0 votes

1. Community
2. Support Forum
3. Files amended on iPad not showing up on Mac

Hi Laurence,  Box for iOS uses 3rd party apps to edit files. To edit a file, select the “Open” button (the arrow button at the bottom) and you will get a list of apps you can edit from. There are s...

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• France
• January 13, 2022 21:30
• 0 votes

1. Community
2. Support Forum
3. Files amended on iPad not showing up on Mac

Hi Laurence, Okay so it looks like you are using Box Drive app which appears as "Box" in Finder. To clarify, did you use Box annotations feature which allows you markup documents while previewing t...

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• France
• January 13, 2022 20:50
• 0 votes

1. Community
2. Support Forum
3. Cleaning up old user data - specifically removing collaborators

Hi trflesher,  Welcome to the Box Community! This appears to be the expected behavior if you opt to transfer the ownership of the content owned by the previous employee to another account. You can ...

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• France
• January 13, 2022 20:34
• 0 votes

1. Community
2. Support Forum
3. Files amended on iPad not showing up on Mac

Hi Laurence,  Welcome to the Box Community! When you said you looked at the same document on your Mac, did you mean you are using Box desktop app such as Box Drive and access the PDF in there but t...

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• France
• January 13, 2022 19:49
• 0 votes

1. Community
2. Support Forum
3. User is unable to setup 2FA

Hi Sneha,  Welcome to the Box Community!   This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmati...

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• France
• January 13, 2022 19:40
• 0 votes

1. Community
2. Support Forum
3. Critical Box Drive update 2.24.211 not installing on my M1 Max MBP running Monterey Beta

Hi Art,  Welcome to the Box Community! I understand you encountered an issue with an update with Box Drive. Can you try to manually reset your Box Drive following the steps in this article: https:/...

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• France
• January 13, 2022 19:37
• Edited
• 0 votes

1. Community
2. Support Forum
3. There is a problem with the payment system

Hi Gokhan,  Welcome to the Box Community!  This would be something our Billing team can help you with and I see you already have an active ticket regarding your payment issue. You ticket has been u...

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• France
• January 13, 2022 19:27
• Edited
• 0 votes

1. Community
2. Support Forum
3. I am not receiving the necessary SMS security code which should be sent.

Hi Kristina,  Welcome to the Box Community!   This would be something our Support team would like to investigate with you and may require specific account information. It seems you already have an...

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• France
• January 13, 2022 19:22
• 0 votes