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  • France

    Hi Michelle, 

    Welcome to the Box Community!
     
    This would be something our Billing team can assist you with and will require specific account information. I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 
     
    Please check your email for details and updates.
     
    Thanks for posting and stay safe!
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  • Michelle McElree

    Hi again. I have not been contacted yet with an answer. Am I to wait till the weekend is over, correct, is that the cause of the delay?

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