France

1. Community
2. Support Forum
3. Shared Links can't able to view in IOS without login

Hi Su,  Welcome to the Box Community! We've seen this behavior in the past and can confirm that this is expected behavior. If someone has the Box App on their mobile but have never logged in, then ...

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• France
• January 05, 2022 18:37
• 0 votes

1. Community
2. Support Forum
3. How to successfully download files from box?

Hi Enzo,  Welcome to the Box Community! Have you checked out this article on Common issues with Box Downloads? We cannot disregard the factors that you mentioned such as the size of the folder and ...

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• France
• January 05, 2022 18:29
• 0 votes

1. Community
2. Support Forum
3. File activity items failed to load: annotations

Hi Jiun,  Welcome to the Box Community!   This would be something our Box Support team would like to investigate with you and may require specific account information. I've gone ahead and created ...

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• France
• January 05, 2022 18:17
• 0 votes

1. Community
2. Support Forum
3. Extremely poor service, possible hack ins

Hi there, Welcome to the Box Community!   This would be something our Box Support team would like to investigate with you and may require specific account information. I've gone ahead and created ...

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• France
• January 04, 2022 19:41
• 0 votes

1. Community
2. Support Forum
3. I can't invite collaborators to my folders. Please HELP

Hi Mic,  Welcome to the Box Community! Do you encounter an error message when you try to invite collaborators in your folders? Do you mind sharing it here so we can take a look? That might help us ...

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• France
• January 04, 2022 19:37
• 0 votes

1. Community
2. Support Forum
3. Double account for the same mail

Hi Duka, Welcome to the Box Community!   This would be something our Support team would like to investigate with you and may require specific account information.     It seems you already have an o...

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• France
• January 04, 2022 19:35
• 0 votes

1. Community
2. Support Forum
3. How to identify box folder location to get access from shell on Mac

Hi Massimo,  Welcome to the Box Community! You might be running your Mac device on File Provider Extension (FPE) mode. In File Provider Extension (FPE) mode, Box Drive is built on Apple's File Prov...

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• France
• January 04, 2022 19:32
• Edited
• 0 votes

1. Community
2. Support Forum
3. file share hide header

Hi there,  Welcome to the Box Community, and thanks for posting! There is currently no way to remove the header where the login and sign up buttons are.   If this is something you would like to be ...

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• France
• January 04, 2022 19:25
• Edited
• 0 votes

1. Community
2. Support Forum
3. Do you insure hacking and corporate information stealing risks?

Hi there, Welcome to the Box Community! For information regarding Box Security, please take a look at this support article on "Enhance Security" which should have the information you're looking for...

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• France
• January 04, 2022 19:20
• 0 votes

1. Community
2. Support Forum
3. changed my phone number, i can not login

Hi Peter,  Welcome to the Box Community!   This will require some account specific information this I've submitted a case to Box Support on your behalf.   You should be receiving an email confirm...

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• France
• January 04, 2022 19:13
• 0 votes