France

1. Community
2. Support Forum
3. Box Drive + Monterey OS

Hi Everyone,  This issue with Custom Mount is currently affecting users that are on the following platforms and configurations, and the current version of Box Drive does not have the fix for this i...

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• France
• December 16, 2021 21:42
• Edited
• 0 votes

1. Community
2. Support Forum
3. Logging in via Google Broken

Hi Jonathan,  Welcome to the Box Community! Do you mind providing more details about the issue with logging in via Google? Do you encounter any sort of error message? Additional information may hel...

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• France
• December 16, 2021 20:06
• 0 votes

1. Community
2. Support Forum
3. Not receiving a log in text code from Box

Hi Basak,  Welcome to the Box Community! I wanted to check if you are still having issue receiving the SMS code for your 2FA? I've checked with our Product team and there is no issue sending 2FA co...

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• France
• December 16, 2021 20:02
• 0 votes

1. Community
2. Support Forum
3. Do I need to re-download everything after box changes from "Kernel-based mode" to "File Provider Extension mode"

Hi Enzo,  Upon checking, this is expected behavior on the recent upgrade you made with your macOS Existing Favorites will not be carried forward from kernel-mode to FPE mode, so you'll need to man...

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• France
• December 15, 2021 22:43
• 0 votes

1. Community
2. Support Forum
3. Box Drive + Monterey OS

Hi David,  Welcome to the Box Community! I understand where you are coming from and I really apologize for all the inconvenience. At present, custom Mount Location on macOS 11.5 and 12 in FPE mode ...

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• France
• December 15, 2021 22:33
• 0 votes

1. Community
2. Support Forum
3. OneNote an Box.com

Hi Tiffany,  Welcome to the Box Community! Unfortunately, Box integration with OneNote is not on our roadmap at present. According to this post via Box Pulse from our Product team, MSFT doesn't hav...

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• France
• December 15, 2021 18:44
• 0 votes

1. Community
2. Support Forum
3. compartir archivo con enlace

Hi there,  Welcome to the Box Community! This community is primarily intended for English language speakers. If you are able to post your question in English, the community may be better able to as...

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• France
• December 15, 2021 18:36
• 0 votes

1. Community
2. Support Forum
3. It is still Impossible to change one's email ... This should have been fixed long ago

Hi Michael,  Welcome to the Box Community! In most cases, when a change email is being rejected, it's likely that the new email you are trying to use is already linked to another Box, or if you are...

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• France
• December 15, 2021 18:36
• Edited
• 0 votes

1. Community
2. Support Forum
3. Do I need to re-download everything after box changes from "Kernel-based mode" to "File Provider Extension mode"

Hi Enzo,  Welcome to the Box Community! Would you mind sharing how your folders look like in your Box Drive so we can take a look?

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• France
• December 14, 2021 22:31
• 0 votes

1. Community
2. Support Forum
3. MS Word

Hi Thomas,  Thanks for responding back!   This would be something our Box Support team would like to investigate with you and may require specific account information. I've gone ahead and created ...

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• France
• December 14, 2021 22:24
• 0 votes