France

1. Community
2. Support Forum
3. Owner of the folder is left company , Is there way to get that access back ?

Hi there,  Welcome to the Box Community! Is the owner of the folder a former managed user of your Box organization? If yes, I'd recommend contacting the Box Admin that is managing your Box, and let...

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• France
• November 12, 2021 20:13
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box filling my Hard Disk

Hi Serge,  Welcome to the Box Community!   This would be something our Box Support team would like to investigate with you and may require specific account information.  I've gone ahead and create...

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• France
• November 12, 2021 20:07
• 0 votes

1. Community
2. Support Forum
3. How can I copy to my local box.net account, files from an expiring link?

Hi Bryce,  Welcome to the Box Community! If you are accessing files via Shared link, owners can enable or disable the "Download" option for that link which would allow people they share the link to...

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• France
• November 12, 2021 20:05
• 0 votes

1. Community
2. Support Forum
3. icons disappear Box drive, "Make available online only" not working after previously "make available offline"

Hi Kara,  Welcome to the Box Community!   This would be something our Support team would like to investigate with you and may require specific account information.     It seems you already have an ...

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• France
• November 11, 2021 19:56
• 0 votes

1. Community
2. Support Forum
3. Slow performance when accessing folders in Box

Hi Kevin, Welcome to the Box Community!   This would be something our Box Support team would like to investigate with you and may require specific account information.  I've gone ahead and created...

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• France
• November 11, 2021 19:51
• 0 votes

1. Community
2. Support Forum
3. I would like to cancel my trial

Hi Karen,  Welcome to the Box Community!   This will require our Cancellations team to work directly with you so I went ahead and created a ticket for you for an associate to help with your request...

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• France
• November 10, 2021 21:00
• 0 votes

1. Community
2. Support Forum
3. Not receiving a log in text code from Box

Hi Kraig,  Welcome to the Box Community!   This will require specific account information to resolve and for our Box Support team to work directly with you, so I've submitted a case to Product Supp...

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• France
• November 10, 2021 20:49
• Edited
• 0 votes

1. Community
2. Support Forum
3. Storage in PortiaPro

Hi Regan,  Welcome to the Box Community! I'm not quite sure about required storage with the PortiaPro Integration, but you Box Storage capacity depends on the type of account you are on and if you ...

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• France
• November 10, 2021 20:38
• 0 votes

1. Community
2. Support Forum
3. authenticator app not alerting to online log in / folders still showing as having documents

Hi there,  Welcome to the Box Community! You would need to look into your device and open the authenticator app you used to set up the 2FA for your Box and then use the One time password it generat...

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• France
• November 10, 2021 20:45
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box has stopped loading files at all office locations

Hi Beverly,  Welcome to the Box Community! Are your users seeing any sort of error message when trying to access files? Would you mind sharing a screenshot and provide details on what the issue so ...

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• France
• November 10, 2021 20:51
• Edited
• 0 votes