France

1. Community
2. Support Forum
3. Unknown error occurring and file cannot be converted

Hi Dave,  This would be something our Box Support team would like to investigate with you and may require specific account information.    I've gone ahead and created a ticket for you so that an a...

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• France
• November 09, 2021 22:06
• 0 votes

1. Community
2. Support Forum
3. ESign Request To Mutually Exclusive Recipients And Form File Naming

Hi Soon Ann,  Welcome to the Box Community! To set proper expectations, currently, Box enables you to define up to 35 recipients per signature request. You might also want to check this helpful art...

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• France
• November 09, 2021 21:58
• 0 votes

1. Community
2. Support Forum
3. Shared files with a group of people

Hi Sylvie,  Welcome to the Box Community! If you need to share file to a lot of people, you can always use and create a Shared link. To learn more about creating Shared links, please take a look at...

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• France
• November 09, 2021 21:45
• 0 votes

1. Community
2. Support Forum
3. Unknown error occurring and file cannot be converted

Hi Dave,  Welcome to the Box Community! I wanted to check if you are still having issue printing files in Box? If yes, can you try this on another browser or clear your browser cache and see if the...

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• France
• November 09, 2021 21:42
• 0 votes

1. Community
2. Support Forum
3. Can't pull any file

Hi Masum,  Welcome to the Box Community! Do you encounter any sort of error message when trying to download files? Do you own these files or owned by someone else? Can you explain a little more abo...

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• France
• November 09, 2021 21:39
• 0 votes

1. Community
2. Support Forum
3. Still using space with no files

Hi Andrii,  Welcome to the Box Community! The behavior that you encounter could be similar to what is described in this article: Storage Usage Or File Count In My Account Is Incorrect The next ...

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• France
• November 09, 2021 21:34
• 0 votes

1. Community
2. Support Forum
3. Change Email

Hi Dallin,  Welcome to the Box Community! I understand that you need help in changing the Primary email address associated to your Box account, I'm happy to help!You would just need to add your new...

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• France
• July 19, 2022 15:09
• Edited
• 0 votes

1. Community
2. Support Forum
3. BoxSign - apply template to an existing document

Hi Plum,  Welcome to the Box Community! Have you checked out this article on Creating, using and sharing Templates?   This may be relevant to your problem with the next steps!   If this did not hel...

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• France
• November 09, 2021 21:23
• 0 votes

1. Community
2. Support Forum
3. Box Sync finding hundred of files to sync, but only changed a handful

Hi Tim,  Welcome to the Box Community!   This would be something our Box Support team would like to investigate with you and may require specific account information.    I've gone ahead and created...

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• France
• November 09, 2021 21:05
• 0 votes

1. Community
2. Support Forum
3. I want a refund

Hi Allen,  Welcome to the Box Community!   This will require our Cancellations team to work directly with you and seems you already have an open ticket for this issue with our support department, p...

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• France
• November 09, 2021 19:00
• 0 votes