France

1. Community
2. Support Forum
3. error in synchronizing

Hi Valentina,  Welcome to the Box Community! Can you please log in to Box.com and ensure that all of the folders you want to sync are marked for sync.  Here is an article from our Community site th...

• View comment
• France
• October 26, 2021 19:10
• 0 votes

1. Community
2. Support Forum
3. How to install on Linux Mint

Hi there,  Welcome to the Box Community! Box Desktop applications currently do not support Linux systems. If you need to download files from Box, you may login to Box.com from a support browser (Ch...

• View comment
• France
• October 26, 2021 19:01
• 0 votes

1. Community
2. Support Forum
3. User can't receive message for MFA on mobile phone

Hi there,  Welcome to the Box Community!   This would be something our Box Support team would like to investigate with you and may require specific account information.    I've gone ahead and creat...

• View comment
• France
• October 26, 2021 18:56
• 0 votes

1. Community
2. Support Forum
3. why the "cloud" icon or "offline" "Online" is not available

Hi Sila, Welcome to the Box Community! Could you follow the steps provided in this article to resolve the issue with the missing cloud/ offline icon from your PC? https://support.box.com/hc/en-us/...

• View comment
• France
• October 26, 2021 18:54
• 0 votes

1. Community
2. Support Forum
3. MFA backup codes

Hi Sandeep,  Welcome to the Box Community! Nope, there is no backup codes you can use in case your Authenticator app or SMS is unavailable. If you are unable to access the Authenticator app for the...

• View comment
• France
• October 26, 2021 18:51
• 0 votes

1. Community
2. Support Forum
3. IBM Box to Kyndryl Box

Hi Diego,  Welcome to the Box Community! You would need to reach out to your organization's Box Admin who can help transitioning the folders you need access to into your Kyndryl Box. I suggest cont...

• View comment
• France
• October 26, 2021 18:46
• 0 votes

1. Community
2. Support Forum
3. Refund, you will understand.

Hi Michael,  Welcome to the Box Community!   This would be something our Billing team may discuss with you and it seems you already have an open ticket for this issue with one of our Billing associ...

• View comment
• France
• October 26, 2021 18:40
• Edited
• 0 votes

1. Community
2. Support Forum
3. NO SMS Authentication code sent

Hi Kassie,  Welcome to the Box Community! This may require specific account information and they will to work directly with a Support representative to resolve the issue Please have the affected us...

• View comment
• France
• October 22, 2021 22:23
• 0 votes

1. Community
2. Support Forum
3. owner

Hi Jim, Welcome to the Box Community! You may follow the steps in this article on how to cancel your Box account: Canceling Your Box Account If you are having issues and unable cancel your Box acco...

• View comment
• France
• October 22, 2021 22:18
• Edited
• 0 votes

1. Community
2. Support Forum
3. Vice President

Hi Karen, Welcome to the Box Community!   This will require our Cancellations team to work directly with you so I went ahead and created a ticket for you for an associate to help with your request....

• View comment
• France
• October 22, 2021 22:17
• 0 votes