France

1. Community
2. Support Forum
3. Need to change Admin URL from unyscape.app.box to unilever.app.box

Hi Jitendra,  Welcome to the Box Community! If you need to change your company's Custom Subdomain, please take a look at this article: Custom Setup for your Enterprise  Important If you change you...

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• France
• October 18, 2021 21:11
• 0 votes

1. Community
2. Support Forum
3. Transfer admin permission

Hi Ji Yeon,  Welcome to the Box Community!   This might require some account specific information, so I've submitted a case to Box Support on your behalf.   You should be receiving an email confi...

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• France
• October 18, 2021 20:27
• 0 votes

1. Community
2. Support Forum
3. Excel share data

Hi Ruth,  Welcome to the Box Community! Could you provide additional details about the issue you encountered with Box? Additional information or screenshots would help us better understand the issu...

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• France
• October 18, 2021 20:24
• Edited
• 0 votes

1. Community
2. Support Forum
3. Need Refund: Did not sign up for annual subscription

Hi Sonam,  Welcome to the Box Community! I'm sorry to hear about what happened with your subscription. This is something our Cancellations team can definitely help address and it appears you alread...

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• France
• October 18, 2021 20:21
• 0 votes

1. Community
2. Support Forum
3. the expiration date of the password of the account of individual plan

Hi Mayu,  Welcome to the Box Community! As far as I know users on individual plan's Box password do not expire. Thanks for your question, please let us know how else we can help! Best,

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• France
• October 18, 2021 20:17
• 0 votes

1. Community
2. Support Forum
3. Adding a file description

Hi Blair,  Welcome to the Box Community!May I know what is your permission on the folder/file? A Description can be added to Folders or Files on the Box Web Application, as long as you have Editor ...

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• France
• October 18, 2021 20:04
• 0 votes

1. Community
2. Support Forum
3. How do we enable box sign ?

Hi Steven,  Welcome to the Box Community!   This might require some account specific information, so I've gone ahead and created a ticket for you so that an agent can work directly with you on loo...

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• France
• October 15, 2021 23:13
• 0 votes

1. Community
2. Support Forum
3. Box Drive's system extension failed to load.

Hi Everyone,  Welcome to the Box Community! @Geert, thanks for sharing this information! @MinHua, we've released a new version of Box Drive, ver. 2.24 which now includes two configurations for usin...

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• France
• October 15, 2021 23:08
• 0 votes

1. Community
2. Support Forum
3. Box Folder Data

Hi Hammad,  Welcome to the Box Community! There are no hard limits to the number of files one can have in a folder. We do however recommend the following: No single folder can contain more than 15...

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• France
• October 15, 2021 22:16
• 0 votes

1. Community
2. Support Forum
3. My Archived Photos and Videos are Gone?!

Hi Christopher,  Welcome to the Box Community! You may want to contact billing team with the invoice or receipt of your payment so they can verify what email is tied to your paid Box account. You c...

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• France
• October 15, 2021 19:50
• 0 votes