France

1. Community
2. Support Forum
3. Microsoft Azure Federated SSO Certificate Update

Hi Admin, Welcome to the Box Community! When renewing your SSO certificate, you can use any of the following file types: Accepted certificate file types are .pem, .cer, .crt, or .der. More detail...

• View comment
• France
• September 21, 2021 22:47
• 0 votes

1. Community
2. Support Forum
3. Full storage

Hi Pamela,  Welcome to the Box Community! Have you checked out this related article here, this may be related to the issue you encounter?  Storage Usage Or File Count In My Account Is Incorrect T...

• View comment
• France
• September 21, 2021 19:03
• 0 votes

1. Community
2. Support Forum
3. If you rename a file does the shared link break?

Hi Deborah,  Welcome to the Box Community! Upon confirming with our specialist, renaming or moving a file will not break a Shared link. Thanks for posting and let us know if you have other question...

• View comment
• France
• September 21, 2021 19:02
• 0 votes

1. Community
2. Support Forum
3. Native Construction Annotations for PDFs?

Hi Zach,  Welcome to the Box Community! Unfortunately, we don't currently offer the feature you asked about.    If this is something you would like to be able to do, I would highly recommend submi...

• View comment
• France
• September 21, 2021 18:47
• 0 votes

1. Community
2. Support Forum
3. Files and Folders report never runs

Hi Everyone,  Welcome to the Box Community! Folder and file report can take time to export depending on how much data is to be collected so we recommend giving it a day to allow to complete. If aft...

• View comment
• France
• September 16, 2021 22:55
• 0 votes

1. Community
2. Support Forum
3. Box Disconnecting While Working on a File Saved Within Box - Unable to Save File

Hi there,  Apologies for the delay in responding here! Can you please have the affected user/ client of yours that encounter this error to Product Support team to further investigation. The error s...

• View comment
• France
• September 16, 2021 22:10
• 0 votes

1. Community
2. Support Forum
3. Invoice

Hi there,  Welcome to the Box Community! To view your Billing Information, please follow these steps: Visit www.box.com/billing  Sign in as the Account Administrator Scroll down to the Billing Inf...

• View comment
• France
• September 16, 2021 20:06
• Edited
• 0 votes

1. Community
2. Support Forum
3. SSO Feature not avaialabale in my account

Hi there,  Welcome to the Box Community! You may not have the necessary permissions to access the SSO configuration on your Box organization You would have to be Primary Administrator of your organ...

• View comment
• France
• September 16, 2021 20:02
• 0 votes

1. Community
2. Support Forum
3. How to send links to non-Box users

Hi Don,  Welcome to the Box Community and thanks for jumping in! If you would like to share multiple files using one Shared link, I suggest putting all those files into one folder and generate the ...

• View comment
• France
• September 15, 2021 20:47
• 0 votes

1. Community
2. Support Forum
3. Music files stored on box won't play on iPhone

Hi there,  Welcome to the Box Community! Can you make sure you have the latest Box for iOS installed on your iPhone? Also, please try to logout, then re-login to the Box app and see if that helps r...

• View comment
• France
• September 16, 2021 19:47
• Edited
• 0 votes