France

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Recent activity by France Recent activity Votes
    1. Community
    2. Support Forum
    3. Refund

    Hi there,  Welcome to the Box Community!   This will require our Cancellations team to work with you to resolve and from the looks of it, you already have a ticket opened with them.   Please conti...

    1. Community
    2. Support Forum
    3. Cancel subscription

    Hi Cecilia,  Welcome to the Box Community!   This will require our Cancellations team to work directly with you so I went ahead and created a ticket for you for an associate to help with your reque...

    1. Community
    2. Support Forum
    3. Refund

    Hi Jeff,  Welcome to the Box Community!   This would be something our Billing team can look into and may require specific account information.     It seems you already have an open ticket for this...

    1. Community
    2. Support Forum
    3. No invoice on billing status

    Hi Robert,  Welcome to the Box Community and thanks for your post! I'm sorry to hear about the issue accessing your invoice in the Account and Billing page. To help look into this, I went ahead and...

    1. Community
    2. Support Forum
    3. Box folder has no sync option

    Hi Giles,  Welcome to the Box Community! You may not have the correct permission to mark this folder to sync to your device. Please be advised that when using Box Sync app, you must have an Editor ...

    1. Community
    2. Support Forum
    3. ADFS Error

    Hi Admin,  Welcome to the Box Community! This would be something our Support team can help you with and it seems you already have a ticket opened for this issue with support.   One of our special...

    1. Community
    2. Support Forum
    3. Hide Classification Labels for Users Previewing Document

    Hi Ethan, Welcome to the Box Community!To help address your question here about hiding the classification labels on preview page, I've submitted a case to our Support team on your behalf. You shoul...

    1. Community
    2. Support Forum
    3. Can't play audio files out of order

    Hi Dante,  Welcome to the Box Community! It seems this is expected behavior when you are previewing audio files, as there is no autoplay to next option in Box preview. If this is something you wou...

    1. Community
    2. Support Forum
    3. How can I cellect user action logs on Box?

    Hi Bryan,  Thanks for jumping on this thread and welcome to the Box Community! Reports can go back as far as 7 years, or as long as you have an account tariff with reporting access. For more detail...

    1. Community
    2. Support Forum
    3. “Copy to Box” in iOS

    Hi there,    Welcome to the Box Community and thanks for your post in the forum!   Have you checked out this article on managing your content with Box for iOS? https://support.box.com/hc/en-us/arti...