France

1. Community
2. Support Forum
3. Erro ao rodar a versão atualizada do Box

Hi Heliane,  Welcome to the Box Community! This community is primarily intended for English language speakers. If you are able to post your question in English, the community may be better able to ...

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• France
• June 30, 2021 21:50
• 0 votes

1. Community
2. Support Forum
3. iPhone files won't open. Says Network Issue. iOS 14.6 Box 5.5.5

Hi Shannon,  Welcome to the Box Community! Have you tried to logout/login from the Box app in your iOS device, can you try this and let me know how it goes? If the issue, persist, please try to cle...

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• France
• June 30, 2021 18:55
• 0 votes

1. Community
2. Support Forum
3. Which users can permanently delete files from the trash?

Hi Craig,  Welcome to the Box Community!   I've gone ahead and created a ticket for you so that a support representative can work directly with you on looking into this.   Please check your email ...

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• France
• June 30, 2021 18:45
• 0 votes

1. Community
2. Support Forum
3. Unable to preview Audio Files (m4a)

Hi Frank, Welcome to the Box Community! Can you check if "Watermark" is enabled for this file or the folder where the file is located? Box Notes, video, audio, flash, .msi, .exe, .zip, and 3D fil...

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• France
• June 29, 2021 22:26
• 0 votes

1. Community
2. Support Forum
3. Clarification of "A Prior Collaborator"

Hi Kim,  Welcome to the Box Community! The file/folder will show "A Prior Collaborator" when a user left the content as a collaborator, the owner of the content removed the user from it or the Admi...

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• France
• June 29, 2021 18:47
• 0 votes

1. Community
2. Support Forum
3. UPloading files

Hi Louise,  Welcome to the Box Community! May I know what is your permission in a folder you are trying to upload to? If your permission if a Viewer or Previewer then this is expected behavior as t...

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• France
• June 29, 2021 18:40
• 0 votes

1. Community
2. Support Forum
3. Cancellation please

Hi Inhee,  Welcome to the Box Community!   This will require our Cancellations team to work directly with you so I went ahead and created a ticket for you for an associate to help with your request...

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• France
• June 29, 2021 18:32
• 0 votes

1. Community
2. Support Forum
3. Cancel and Refund

Hi Steve,  Welcome to the Box Community!   This will require our Cancellations team to work directly with you so I went ahead and created a ticket for you for an associate to help with your request...

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• France
• June 29, 2021 18:30
• 0 votes

1. Community
2. Support Forum
3. system software from developer "Box, Inc." was blocked from loading on Mac OSX

Hi Patrice,  Welcome to the Box Community! It looks like you are using an older version of macOS that Box supports. Box supports the two most recent major releases of macOS as stated in this articl...

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• France
• June 29, 2021 18:24
• 0 votes

1. Community
2. Support Forum
3. Maintaining the audit trail of a deleted user (Life Sciences compliance)

Hi Kim,  Welcome to the Box Community! Box Reports will still be able to capture deleted managed users' activities under your organization as long as the report is being ran for the whole enterpris...

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• France
• June 28, 2021 22:55
• 0 votes